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Charming Hotel

15 Yen Thai Street, Old Quarter, Hanoi, Vietnam 084 (Show on map)

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Area: Old Quarter Number of Rooms: 36
Free Wi-Fi

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Pieter J. Couples Netherlands, July 11, 2011
Small rooms, but really really good service!

Service, pc in your room, clean, and service again!
The charming hotel is really charming! Rooms are small but clean and comfortable. You will have a desktop pc in your room which is quite handy. Besides that the service is really good. They booked our bus tickets and arranged some good seats for us.
Sarah S. Couples United States of America, July 9, 2011
fanastic service, clean rooms

extremely accodating, clean and comfortable rooms and bathrooms
we stayed here as our homebase in hanoi, and then left twice for travel to sapa and halong bay. the hotel looked after our luggage while we were on these shorter trips and dealt gracefully with our schedule (ie, arriving at 5am one morning). breakfast was included. lots of friendly, free advice. highly recommended.
Patrick O. Solo travelers United States of America, July 8, 2011
Small clean rooms with friendly staff

Staff is very helpful
Through Agoda, I paid $22 for a room that I could have booked at the hotel for $19, so my fault there. That room was clean but had no window. As it made me claustrophobic, the next day I moved to a room with a window, for which I was charged $30. The hotel is small but is centrally located - there is a food market on Yen Thai in the mornings. The staff is very friendly, patient, and helpful. Be aware, however, that if they book you a train ticket, they will take an (unmentioned) hefty commission. I paid $32 for a soft sleeper to Sapa, and found out later that I could have paid 450,000 dong (about $22) at the train station for the same ticket. I was also not informed that what they gave me was not a train ticket but rather a voucher, and was pretty irritated when I was denied admission to the train. I was then informed that I had to search around for a woman who would give me my actual ticket, but she in turn had to wait for the ticket to be delivered to the train station (another ten - fifteen minutes), so I made it on the train with only five minutes to spare.
Nick O. Couples New Zealand, June 26, 2011
Great Staff, comfortable large rooms

The Staff are very helpful
down yen thai street, is a narrow small street, at first your wondering what the hell, as you pass numerous things being sold from buckets of crawling crabs to tobacco, while scooters whiz by. then out pops charming hotel, and you wonder like most the hotel buildings around this area how they can squeeze everything in. charming rooms we're very decent sized, also very clean and comfortable, serves a basic breakfast of three options each morning. two computers are there for use aswell as a printer. we ran into some trouble in hanoi, with a wallet being taken at the saturday markets (very busy bustling market, stay aware of your bag, ours was cut and with the wallet taken). but the staff we're amazing, they sent along someone to the police station who could translate for us. many thanks to lien and the rest of the staff, there happy to help book anything taxi's, sapa trains etc always smiling and helpful!
Grainne O. Groups Ireland, June 26, 2011
lovely hotel

big brekkie
nice clean hotel with a good location in the old quater. nothing fancy but you get what you pay for. staff very helpful and friendly. shower is cold!
Sightseeing/Attractions Tip: halong bay is a must, shop around and do not take the imperial junk, you will get ripped off
Grainne O. Groups Ireland, June 24, 2011
Simple clean hotel

Big Brekkie & Friendly staff
Hotel was no frills but exactly what you pay for, clean room, good location and comfy beds.
Nightlife Tip: Tom's place & Cheeky quater seem to be only late night places, ask reception for directions
Thoe C. Couples Malaysia, June 15, 2011
Nice hotel with very friendly, helpful staff.

Good location near old quarters & lake, very helpful and friendly hotel staff, clean room and bath
the location is conveniently located in hanoi's old quarters but in a small lane so it can be a bit difficult to find. do get a business card (and a map) from the hotel as most taxis don't speak english. the bedroom was clean and quiet. the bathroom was ok; when the hot/cold water mixer for the shower or tap is on, a humming sound can be heard. for the price, the hotel offers great value.
Roger A. Couples United Kingdom, June 14, 2011
Great service, great rooms, came back twice!!!

Service of staff exceptional and room facilities outstanding.
as you can see above, we came back twice, the hotel had everything we needed. great location, sweet, clean rooms. able to check in early and use facilities for washing when we were leaving past the check out time. just could'nt ask for more.
Stephen J. Couples Australia, June 9, 2011
Lovely Hotel and service with a smile

Right in the centre of old town,very friendly staff
What a lovely little Hotel. We spent 4 nights here and nothing was to much trouble for all the staff. Hom and Liam the 2 receptionist and the night gentlemen were only to willing to help you in anything you needed. Coffee anytime,directions and contacts to help your stay to be as good as it could be.The porters always had a smile for you and the cook was very obliging.
Sightseeing/Attractions Tip: The hotel receptionist Hom gave us a travel tip called Hanoi Kids where you can book a tour of the city by a university student who will take you around Hanoi's points of interest for no charge. They wish to improve their English and give you some History of Hanoi. You can give a donation. Wonderful idea and well worth it.
Luciana A. Solo travelers Indonesia, May 14, 2011
Great Location but small rooms

Clean room with PC and 24 h internet
The location is in the alley of market area. However it is near the shopping area and center of attractions. Although the room is small, but it is clean and it has PC with 24 h internet.

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Customer Reviews - Charming Hotel, Hanoi

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