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Charming Hotel

15 Yen Thai Street, Old Quarter, Hanoi, Vietnam 084

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based on 555 reviews

330 reviews in English

Value for Money
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All reviews (555)
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Kristin C. Couples Norway, March 4, 2011
Great hotel and friendly serviceminded staff

pc in the room, nice staff
the service was very good and friendly staff, we got a clean room every day. very good that we got our own pc in the room.
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Barbara C. Couples United States of America, February 22, 2011
decent hotel, central location

computer in each room
this is a pretty good budget hotel with decent breakfast and a computer in each room, which was a nice touch. when we got it, we had been given a room w two twin beds instead of a queen and they gladly changed it the next morning. this was especially important as the bathroom in the first room smelled like raw sewage, but the 2nd bathroom was fine.
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Sarah G. Groups New Zealand, February 19, 2011
Nice hotel, excellent service, but noisy room

Clean, tidy, geat breakfast and excellent staff
This is a great hotel in all areas, the only thing I could complain about is the noise.. Other than his the service was great, it is a reasonable price for what you get.
Restaurant Tip: ha noi is lot more expensive than hcm but if you shop around for restaurants and shopping you will always find a deal. nevertak the first price offered when shopping! this will be their highest price.
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Hanna C. Couples Australia, February 16, 2011
Great Hotel

Staff were very helpful and rooms are clean.
The hotel is located in a laneway with no car access. Apart from that the location was great, and walking distance to food and market.
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Brenden S. Couples Canada, February 15, 2011
Amazing hotel! Even better staff!

The staff!
the staff were amazing at this hotel. they would do anything we wanted at the drop of a dime. we didnt have a dvd/safe in our room and they quickly fixed that. the food was basic but good. the front desk was able to get us a very cheap flights which was plus. the rooms had computers in them with internet etc. all in all a very good stay.
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Kishore C. Couples Thailand, February 14, 2011
five star service for a price of two star

the staff and their proffesionalism
the hotel is situated where cars are not allowed to enter, however the hotel staff was waiting to greet us and welcome us at the main road. Mr.Duc, the manager and the front desk staff, Loan and Lin,were very proffesional and helpful in arranging our tours to Halong bay and other excursions. In fact we were so impressed with the service that we asked them to organise our flight tickets to Da Nang, Saigon and Bangkok. We cannot think of any negative comments to say about this Charming hotel and it's staff so, a big thank you to Mr Duc, Loan and Lin for making our stay a very pleasant experience.
Sightseeing/Attractions Tip: Ha Long Bay is a must and take a five mins., walk to the lake for evening entertainment and also try the bar 69 for local food
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Felicia C. Couples Canada, February 12, 2011
Great Hotel

Amazing Staff
amazing staff, always exceeded expectations when asking for somthing or booking somthing. location was amazing, lots of restaurants and shops near by. right near the lake which provides a great walk during the day or a place to sit for lunch.
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Felicia C. Couples Canada, February 11, 2011
Great Location, Amazing staff

large rooms, dvd players, mini bar, great staff
we stayed there for 4 nights and can't say enough about it. our room was supposed to have a dvd player, safe, coffee and tea and was missing all when we arrived. within 10 mins the had a new dvd player and safe in our room and told us free tea and coffee whenever we wanted.
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Michael D. Solo travelers Australia, February 9, 2011
great location clean & well appointed rooms

frendly staff
I really enjoyed my stay here. It was nice and central in Hanoi without the hustle and bustle. Air conditioned, great concierge and they arranged airport transfers fro me. I would not hesitate to reccommend this hotel to anyone staying in Hanoi!
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Masaji K. Couples Japan, February 6, 2011
good enough

location hospitality price
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