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Excellent 8.4
Based on 555 reviews

Recent customer comments

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Excellent



based on 555 reviews
  • Hotel Condition/Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.1
  • Value for Money 8.7
  • Food/Dining 7.5

David C.
United States
October 31, 2010
Great staff, location and amenities
Great location on a less touristy street, really helpful and friendly staff, clean rooms and good breakfast
None
Highly suggest this place for the price. It was clean, comfortable, the breakfast was good, the location was great and staff were helpful.

Sangeet C.
India
October 29, 2010
Best service ever
Service,Staff politeness, Room cleanliness
This hotel can give some five star hotels a run for their money when it comes to service. Fabulous service and very courteous staff who went the extra mile on more than one occassion to help us. Very well-trained staff at the reception as well as the house-cleaning staff and the bell boys. Made our stay in Hanoi very pleasant.

Hanna Y.
Indonesia
October 29, 2010
Very recommended hotel
the staff can speak english
none
Nice hotel with very helpful staff, service with a smile, clean room, free wifi, yummy breakfast, especially pho bo :) there are many unique shops around the hotel, and the most important is the staff can speak english.. Very recommended hotel, I will stay here again if I go to Hanoi again

Sara W.
United Kingdom
October 27, 2010
lovely, friendly staff
The people are what make this hotel, they are so friendly and helpful and always have a smile for you no matter what time of day or night. Plus they never pushed any of their tours/ trips onto us.
Our room was lave quite large and very clean, it lacked a window which we didn't mind as it allowed us to sleep more easily. The room was cleaned daily, we had fresh towels and they replaced the complimenty tooth brushes soap etc. There was a choice of 3 options for breakfast 1. Toast & Jam 2. Toast & eggs 3. Pho noodles all served with fresh fruit and juice. Due to a typhoon we had to extend our stay by 2days,

Kerry D.
Australia
October 22, 2010
lovely hotel and staff excellent
quite, staff very helpful room clean and in the middle of everything breakfast good, good hair driyer and shower
disliked nothing
staff very helpful and reception staff very good with their English. Book tours, taxi through them as same price as tour cafe. clean hotel with good hair dryer. phoned reception when needed a cuppa and they bought it to room plus butter and jam for the bagette I bought (free service) staff always had a smile when we returned after a long day

Anke S.
October 21, 2010
central friendly hotel
cheap and good located
hotel staff very friendly, rooms ok big enough, no windows.

Khoi N.
Vietnam
October 20, 2010
Good location and services
good location, services are good
if you just want a place for your sleeping, it's the good choice.

Mohd S.
Malaysia
October 14, 2010
A pleasant stay
very friendly staff, new hotel, good shower, 2 new lifts
The friendliness of the staff was overwhelming, and a positive thing for guests who would be staying in a very narrow building with small rooms. The deluxe rooms at the back have windows opening to a brick wall of another building about 1M in front - no sunlight or noise from the streets. Bathroom was ok with strong showers.

Wei L.
Netherlands
October 13, 2010
Paid for 4 nights, stayed for 2
good location, good hotel service
small rooms, wet badroom
We booked for 4 nights in this hotel, however we decided to go to Ha Long Bay for 3 days (2nights) it was not possible to cancel the room as we didnt stayed there. In the first place we booked a deluxe room, however we got a superior which is smaller. Was not totally satisfied that we got this room since we paid for 4 nights and stayed for 2. However the last day we got a much better room on the 5th floor with computer. this was a compensation from the hotel manager. All in all good hotel staff, very friendly.

Roselind P.
Spain
October 09, 2010
A decent place in Hanoi, excellent location
Location, relatively quite, side street
Not much really
Staff were nice, sincere, let us leave our suitcases in the hotel whilst we went to Halong Bay. Hotel features are decent, though our room was a bit small, so that is why I have not given them better marks. Overall though, if you are going to do much sigthseeing and only want a clean, quite, trustworth place, this is a very good option indeed.