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Charming Hotel

15 Yen Thai Street, Old Quarter, Hanoi, Vietnam 084

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based on 555 reviews

330 reviews in English

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Kumchondej N. Couples Thailand, June 10, 2010
Friendly staff

Best location, nice, friendly and informative staff, reasonable prices
This was my first time in Hanoi. It is very convenient to stay in this Hanoi Charming hotel. I used the pick up service as well. Once I arrived, the staff was so friendly and very informative. The room is small but quite new and okay to stay. It is in walking distance to walk around to shop or to nearby tourist attractions. I could also bought the tour to Ha Long Bay at the hotel. It is more like one stop service.
Sightseeing/Attractions Tip: The hotel has offered the package tour which is very convenient and reasonable prices. The tour guide can pick you up at the hotel
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Kinga M. Couples Australia, June 6, 2010
Charming, friendly, central and new

The Charming Hotel is located on a quiet small street in the Old Quarter and as it only takes scooters and pedestrians, you are not bombarded with honking car horns. It is a 5 minute walk to the Lake. The rooms were new and the bathroom spacious. The deluxe room had a view over the street and rooftops plus it had a computer and free internet. The breakfast was basic however you had 3 menu options and could easily get delicious criossants from the vendors or bakery outside. At the affordable price of the Charming Hotel, it was fine.
We loved staying in the Charming Hotel as it was a typical small hotel in the Old Quarter. What made it special was its newness and cleanliness, its location in a lane and hence a quiet respite from the bustling streets, its helpful staff who provided us with a room for 3 hours when we arrived unannounced at 5:30am whilst in transit to Halong Bay 2 days before we were due to stay there.
Travel tip: Although a five minute walk to the Lake, there were many wonderful surprises around the nearby streets. We came across great little restaurants and shops nearby
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Simon D. Couples Switzerland, June 1, 2010
Good value. Nice Staff

Helpful and smiling staff. Clean room. Free Internet.
All the staff of this hotel was lovely. Young and dynamic, helpful, smiling and very polite. We had a look at many guest houses and hotels and this was a reasonable price for a very nice room! One thing is the hotel street is a meat market. So it can be a bit noisy in the morning and the view of dead hen or all kind of meat quite disgusting for some person. Once out of this street, the location is perfect. Close to the lake and most of interesting places.
Restaurant Tip: As you go out of the hotel, turn right and walk until the end of the street. Then turn left and walk 30 meters. Across the street there's a lovely traditional Vietnamese restaurant. Cheap and really tasty.
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May L. Groups Malaysia, May 25, 2010
Charming Hotel, Hanoi

The staff of the hotel are its greatest assets. We stayed in several other mid-range hotels in our 2 week journey all over Vietnam and the staff at the Charming Hotel were clearly the most friendly and professional that we came across. The hotel's location was good.
Charming is a very good word to describe the staff of the hotel as all of them without exception were friendly, attentive and professional.Both receptionists were helpful and informative about things to see and do and spoke English well. While the hotel also runs a booking service for tours, they were not pushy about whether we bought tours from them or not. Location of the hotel in a very narrow street in the old quarter was good as it meant that it was near interesting streets and shopping, yet away from the noise of motorbikes and other traffic. In the mornings, our street became a bit of a marketplace as stalls selling fruit and vegies and other produce were set up. Our room was spacious and clean and about my only minor complaint (which I think is unavoidable given the hotel's location)is that it had no window. The price we paid included breakfast (choice of Continental, American or Vietnamese) On the whole the Charming Hotel was great value for money and we would not hesitate to recommend any of our friends visiting Hanoi.
Sightseeing/Attractions Tip: HaLong Bay - Good experience still, but it fell slightly short of expectations. Perhaps the World Heritage listing may eventually kill this place. Thousands of tourists and hundreds of tourist junks discharging waste directly into Halong Bay. Hoa Luu/Tam Coc - Hoa Luu has old temples which we did not really find so interesting. Tam Coc was the highlight of the trip as we had a most enjoyable row-boat ride along a river going past what has been described as an inland HaLong Bay. Nice & relaxing.
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David C. Couples Australia, May 23, 2010
Charming Hotel, Hanoi

- friendliness - efficiency - courtesy - promptness - helpfulness
The staff at the Charming Hotel were absolutely wonderful. Nothing was too much trouble for them to ensure our comfort. All tours were organized with efficiency and promptness. Both women on reception were informative and able to direct us to the smallest of shops for our daily living needs. We stayed for 6 nights and would highly recommend this Hotel to everyone. We'll definitely be staying there again next time.
Sightseeing/Attractions Tip: Ha Long Bay and Perfumed Pagonda. Best for me were the fabulous nearby shops of musical instruments and antiques.
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James C. Couples United Kingdom, May 23, 2010
Very Charming place

Free wifi Extreemly friendly staff clean comfortable rooms
We loved Charming hotel, the location is set back away from the main streets which help with noise reduction. The staff are very helpful wether it be oredering pizza for you or helping you to speak Vietnameese. We finished our trip of Ha long bay and came back to Charming hotel for another 4 days meanign we stayed here for about 10 days. Would definatly recommend and would stay here again.
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Lucy S. Couples Australia, May 21, 2010
charming was not as charming as its name

cheap hotel in a good location. clean rooms
The hotel offered a transfer from the airport for $15. The driver took 1 hour and 45 minutes from the airport to the hotel as he had no idea where he was going. I wouldnt bother getting this service incase you are stuck with the same person - delaying us o we didnt arrive until 11:45 at night! The hotel is in a fantastic location, however be aware of the meat market just outside the doorstep.
Sightseeing/Attractions Tip: they were very helpful in booking our halong bay trip and they had many outher tour options avaliable!
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Paul C. Families with older children Australia, May 17, 2010
Great Stay

Great location in the Old Quarter. Staff exceptionally friendly and helpful.
Hotel has a lift unlike many hotels of similar standard in Hanoi. This is a real bonus if you are staying on the 5th floor. The hotel manager Mr Duc) is very hands on and easily accessible if required. No traffic noise due to its location in a quiet street. Rooms reasonably spacious for Vietnam standards. Also very clean. Service response - fast and hassle free.
Shopping Tip: Close to markets and Lake. Tours organised by hotel staff were of a good standrad.
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Mawati -. Groups Indonesia, May 15, 2010
charming is excellent

clean, nice staff, good value, has elevator
very good value hotel. I booked 2nights there and all was nice. First night I got room with city view and personnal PC. 2nd night, I got room with no window but size bigger. They have 3menus for breakfast. Bread, egg or pho. They also have arranged halongbay trip for us and it was nice. Thanks for Mrs. Liens who very helpfull and cheerful. It was pleasant to stay there.
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Mawati -. Groups Indonesia, May 13, 2010
charming is excellent

clean, has elevator, nice breakfast, helpful staff.
charming is nice hotel. The hotel is clean, friendly staff and helpful especially the lady name Lien. Even small but they have 2 elevators to help guests. For breakfast, they have 3kinds of menu to choose; Bread, egg or pho. I have tried their pho and taste very good. I have booked standard room for 2nights. First night I got room with street view and have personnal computer inside the room.Second night I have no view in my room but with bigger size of room.
Shopping Tip: plenty shops around the area.
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