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Excellent 8.4
Based on 555 reviews

Recent customer comments

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based on 555 reviews
  • Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.1
  • Value for money 8.7
  • Food/Dining 7.5
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pham T.
April 09, 2010
charming hotel but not charming !
location is good
the area for taking shower should have glass to prevent the water getting out
we paid 3 nights to stay at the hotel for the delux room but with one word "sorry " we had to stay the first night in the standard room without any compensation at all.

Eng T.
April 08, 2010
Pleasant Stay at Charming Hotel
Centre of the tourist attraction (near to Hoan Kiem lake) Friendly and helpful staff
May be difficult to find, as the lane where the hotel is located is not specified in most of the map. Small room - but it doesn't matter if you are just putting up a night/ sleep there.
Charming hotel is located near to Hoan Kiem lake (less than 10 mins walk), and near to tourist attraction. The staff have been very helpful, and made my stay there one of the most pleasant and value for money stay.

Bozidar K.
United Kingdom
April 04, 2010
Charming hotel, HaNoi
very friendly staff, very good modern and clean rooms, with flat screen tv and pc with internet in the room, very good central location, close to lake, shops, food etc.
nothing in general, for the price, absolutely nothing to dislike
After 2 paid nights in hotel, went on two tours, after each one had a free shower in the hotel and they kept my big luggage for 5 days. Even waited for me at the train station at 5 AM after Sapa. Every single person in the hotel was very friendly, always with smile and trying to help. Strongly recomended.

karen S.
March 31, 2010
Charming hotel charming staff
centrally located....true viet nam experience
none really
found this to be very quaint and a wonderful place to stop every night...We where very busy with sight seeing and gadding about so wasn't wanting a hotle to sit at and lounge. If your wanting that don't book here.

Eran R.
March 30, 2010
great place to stay in Hanoi!
warm friendly staff. clean room, great shower, free internet in room (computer included).elevator.
the room was a bit small
we arrived hanoi at night and pre booked this hotel with agoda. we were welcomed by a nice receptionist who was helpful with information and stuff but not "pushy" like other hotels where they try to sell you trips to Sapa or halong bay. the room we got was great- a bit small but clean, with computer with free internet and a comfortable bed. Good location- about 10 min. wals from the lake. in the street- lovely market every morning. we highly recommend!

Nathaniel H.
United Kingdom
March 28, 2010
A nice little hotel
Friendly staff, good location and the breakfast was good.
No windows in my room
For the money I though it was good value. The hotel is well located, the staff are friendly and helpful and the rooms are modern and clean. When the cleaners accidentally threw away some paperwork I had left out (an understandable mistake) the problem was quickly resolved by the staff. The hotel was exactly what I was after and I would happily stay there again.

Hong Kong
March 28, 2010
Nice Little Hotel
- Good Location - Friendly atmosphere - Good staff and services
- It is located in a small lane, it might be difficult to find
The staff are so helpful and friendly. The rooms are clean and cozy. Generally speaking, we have a very nice time living in this hotel. It is newly opened so everything is new.

Belinda T.
March 25, 2010
beats a backpackers
the staff at this hotel really want to please and do their best to do so. Couldn't fault the staff on anything really, they were fun and friendly. Great location in the old quarter. Breakfast was not from an extensive list, but was good. Free wi-fi. If you want a cheap hotel that is clean and liveable, this would be a good choice.
we stayed on the 7th floor and it is quite noisy at times as i think housekeeping lives above on the roof. Our bathroom (and i imagine this is the norm for every room but can't say 100%) had a shower that did not have a screen i.e. the shower head and drain were in the far corner of the bathroom which meant water on the floor was a bit of a hazard.
this hotel beats staying in a dorm at a backpackers. It is not flash but it is clean and has the basics. It was a bit noisy - not constantly though, mainly in the morning - but this may have been because of our room's location. Breakfast was included and we didn't go hungry. The hotel/airport shuttle was reasonably priced and easy to organise. The staff were lovely and one of the girls on reception had a very wry sense of humour which we found very endearing!

Trevor W.
New Zealand
March 24, 2010
Charming Hotel good value for money
good central location clean nice bathroom friendly, helpful staff quiet room
no windows in room no safe in room, but reception had one
We stayed at this hotel for 5 nights and found it to be very convenient, clean and tidy. The shower was very good. The staff were friendly and the girls especially friendly. Breakfast was basic but okay. The only downsides were that the room had no windows (but that is probably not unusual in Hanoi), and while we had booked a triple room because we were travelling with our adult daughter, they had added a third portable fold-up bed into a double room which made it pretty cramped for us.

karen S.
March 23, 2010
A hotel well named for its staff
very clean, good breakfast, safe honest and helpful staff
no complaints
You will find this hotel in the middle of an alley. We dubbed it "Pig Snout Alley" because along with sellig fruit veggies and pastries you will also find pig snout, pig ears chickens fish and just about anything else you would need if you where looking for something to cook! But please do not let that diswade you!! The staff are at your beck and call, are very happy and friendly. The rooms are comfy and clean and I would definately go back.