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Recent customer comments

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All reviews (555)

Business travelers (5)

Couples (298)

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Families with older children (25)

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based on 555 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

6 ashleigh W.
United Kingdom
April 17, 2013
staff are amazing! so friendly and helpfull
Staff, Location,
We were very surprised to be greeted by the hotel staff at the end of the small road it was down (our over price taxi from the airport had called them, and also got us directly there with no hassle at all-but we paid for it) The staff member who greeted us at our taxi took my suit case and my partners massive ruck sack! Very good! Then we were welcomed warmly by the staff in hotel all happy to see us, left our bags as we were early which they later put in our room for us. The staff were perfect. The room was quiet away from street liked we asked, very small, it had a computer in it which i thought was weird and just took up room on the desk, the shower was terrible, all the water pouring out pipes below so no water pressure, the ceiling in the bathroom looked like it was away to cave in, and the bedroom door well you had to give it a good ram with your shoulder to enter. We were on the top floor I would also recommend you avoid eating the Chicken Pho it was horrible quality chicken! shame as staff performance was exceptional.

8.3 Steven M.
United Kingdom
April 16, 2013
Great hotel
Staff were really friendly and helpful

9 Emilia N.
April 08, 2013
Very good location, friendly staff
location, location, and staff
Really liked the hotel, staff was very helpful with everything. Good location on a charming street and major attractions within easy reach!

7.7 Judith O.
April 14, 2013
charming staff, great value
Friendliness, helpful booking tours, great location
We enjoyed our stay as the staff helped with booking tours, ordering taxis, storing our luggage and our room was clean, comfortable and quiet

8.7 Emilia N.
April 05, 2013
Great location very helpful staff
location and staff
Very good location, good value for the money. Staff was really friendly and helpful. Beds were not the most comfortable beds I have slept in but ok for a few nights I guess. Vietnamese breakfast was great!

8.3 Mallet C.
March 23, 2013
Great time,well located, staff pleasant & helpful
Location, quality of the staff and useful map
We have spent 3 nights in Charming Hotel, the room had no window but otherwise everything was very clean and comfortable. We were pleased to meet an english-speaker, smiling and helpful staff. We will definitely come back here for a next journey in Hanoi.

9 Craig H.
April 17, 2013
It's in the name "Charming"
Staff, Location, Cleanliness
It was my second time staying here, this time with my wife. The staff catered to our every need. When I was sick they even made me rice soup. Can walk to anywhere in the old French quarter and the street the hotel is on is just a great example of Old Hanoi.

8.7 Gordon L.
March 16, 2013
Service, bed, breakfast
Room was small but adequate. Wifii was fasst and reliable. Bathroom was clean with lots of hot water and supplies! Good shopping nearby.

6.7 Amod P.
March 11, 2013
Lovely hotel and service with a smil
location, value
located in the old quarters so within walking distance to shops, cafes and the lake. helpful courteous staff. clean rooms of adequate size.

7.3 Hannelore S.
February 24, 2013
Good location, small room without any light
Very nice and efficient service, nice personal
You are living in a dark room, in winter quite humid, nice bath, lots of hot water with pressure, breakfast was basic, but you are living in the old quarter of Hanoi, at the end it is ok for max. one week.