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Excellent 8.4
Based on 555 reviews

Recent customer comments

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based on 555 reviews
  • Hotel Condition/Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.1
  • Value for Money 8.7
  • Food/Dining 7.5

Hannelore S.
February 24, 2013
Good location, small room without any light
Very nice and efficient service, nice personal
You are living in a dark room, in winter quite humid, nice bath, lots of hot water with pressure, breakfast was basic, but you are living in the old quarter of Hanoi, at the end it is ok for max. one week.

Philip C.
United Kingdom
February 23, 2013
Service second to none, great rooms and location
Quiet rooms with really good central location, staff were always friendly and incredibly helpful at every opportunity
We stayed during Tet and although the city could have become more difficult to explore, our stay was made easier and much more enjoyable by the excellent service we received from all the staff at Charming. Enjoyed our stay so much we stayed another 2 nights after returning from Halong Bay.

Kaylene M.
February 12, 2013
Lovely hotel and service with a big smile
The staff were very helpful and friendly. The rooms were great. Loction was close to shopping and restaurants. It also was vey cheap.
We had a great stay at the Charming Hotel, the staff were very helpful and friendly. We would recommend people to stay there. The rooms were very comfortable and clean. We would stay there again next time we visit Hanoi.

Zuo T.
January 23, 2013
Comfortable but hard to locate
Cozy but location was not very good
You may have a hard time trying to locate the hotel as it was hidden in the alley. The room was good considering the price.

Dongchou H.
January 15, 2013
Quiet, clean, comfortable
Good value for money.
Located off the Main Street so it's quiet at night. Rooms are a tad small but everything is clean. Beds are comfortable and the a/c works fine. Staff and reception are very helpful and friendly. Ala carte breakfast is pretty good as well.

Dongchou H.
January 15, 2013
Clean and comfortable
Good value for money
Very good service from staff and receptionist. Rooms may be small but are clean and comfortable. A/c works well too. Shower facilities are good and the location is great. Quiet and peaceful for a good sleep at night.

Lesley S.
United Kingdom
January 15, 2013
Extremely friendly and helpful
The warm welcome, friendly service and excellent tips for eating out
This is a budget hotel in a very central location in the old town. The rooms are fine for the price, clean and with everything you need, nothing fancy. Some rooms have no natural light. Breakfasts are basic but fine for us. The thing that makes this hotel special is the staff, their English is excellent and all their advice was good. They organised a pick up from the airport for us, welcomed us with a cup of tea and had a room ready for us quite early in the morning. The restaurants they suggested were fantastic and the trip to The Perfume Pergoda was good. It was a great start to our travels in Vietnam to feel so looked after.

Tomasz R.
January 13, 2013
Strongly recommended!
Great service and location, strongly recommended, would come back there the second time

Ka C.
Hong Kong
December 13, 2012
Great location but small rooms
Nice recepetionist
Quite good loaction as walk 15 mins to night market and the lake.

John C.
United Kingdom
December 03, 2012
staff could not be more helpfull
hotel is small but catered for our needs, is situated just off the main street down an ally so ask the girl on reception and she will give you a map. there are several geko restaurants in the area about 8 i beleive but there is one around the courner that serves very good food at very reasonable prices.