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Excellent 8.4
Based on 555 reviews

Recent customer comments

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Excellent



based on 555 reviews
  • Hotel Condition/Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Staff Performance 8.1
  • Value for Money 8.7
  • Food/Dining 7.5

Chellan R.
Canada
October 26, 2012
Cute little hotel in a great location!
Awesome location in the old quarter!
Good little hotel in the old quarter of Hanoi. Location was awesome and the alley was quiet. They had good breakfast options as well. Rooms were a decent size, but beds were not very comfortable. Staff were helpful and friendly and their minibar/water was very inexpensive.

Bo N.
Singapore
October 26, 2012
Great service, amazing attention to detail
Staff always chatty, always friendly, always willing to help. Room well-furnished and cosy
Although I had reservations about it in the beginning (having navigated to it at 5+am in the morning in the middle of a small dark alley), the place turned out to have an amazingly warm staff that always recognised you and went out of their way to serve, for example trading our room up and giving a free breakfast just because our room wasn't available at the point in which we arrived The room was also very comfy, well-maintained and spacious, with its own wifi and computer access. All a tired traveller needs, right at the best areas of Hanoi, with an excellent price as well. I would definitely recommend this to anyone, or even book a return stay in a future trip.

Helen P.
Australia
October 24, 2012
Great service friendly hotel stalf good hotel
Location
Great hotel friendly family run hotel, great location, good for travels on a budget. Clean bed hot shower what more could you want

gemma D.
United Kingdom
October 23, 2012
Great service
Location, service
Staff are helpful and can't do enough for you. Luggage is taken to your room, breakfast is good, there is a choice and English tea!! The location is excellent here as you are bang in the middle of the old quarter.

Ah Y.
Singapore
October 14, 2012
Charmign Hotel
Staff is friendly, helpful and served with smile
The staff are ever ready to render help to the guest. I did not like my room because there was no window. They immediately changed for me a room with window without any extra cost. They even go extra mile to buy fruits for me from the vendor. Staffs service are excellent. Breakfast are not so fantastic. Centrally located to the Hoam Kiem Lake, Water puppets,etc. ten minutes walk to all the sight seeing.

Cassie G.
Australia
October 04, 2012
Charming Hotel was, well, charming!
exceptional service, clean room
I couldn't rave more about this hotel - for a 2 star hotel it is exceptional value for money. The room was clean and the personal computer in every room and free wifi was an added bonus. The staff helped book tours, taxis and train trips, advised on when were paying too much and even refused a tip! We returned to the hotel 3 times during our trip, were offered free use of a room during a three hour stop over, and on the last night, after a storm had damaged the power we were transferred to their sister hotel, upgraded and presented with complementary wine and flowers because it was our last night of our honeymoon. We would definitely recommend this hotel!

Aya T.
Japan
September 30, 2012
Cost effective!
Friendly, nice!
I stayed this hotel one night, we checked in this hotel very late, and we left for Halong tour next day very early, so,we do not spend so long time, but staff were very friendly, breakfast was satisfying for the price, and we were very happy to stay at this hotel! This hotel is located in the small alley of Hanoi ald quater, and you can enjoy the street also! The room was not fancy, but think about the price, it is very reasonable!

Gregory S.
United Kingdom
September 29, 2012
Great value
Price
This hotel is great for the price you pay. We arrived and the staff were very friendly. The room is very basic but very clean. The room also came with a working computer with internet. The breakfast was very nice.

Xie J.
September 29, 2012
Great Hotel
Friendly staffs
We felt like home staying at the hotel and the staffs are meticulous and friendly. It definitely made our trip a fruitful one. I will definitely recommend the hotel to my friends and family if they are going Hanoi. The manager, Mr Duc and his staffs are all very helpful. We really enjoyed our trip and will definitely go back to this hotel for our next trip

Peter R.
New Zealand
September 25, 2012
Great Value for Money
Quiet Location
Arrived very weary and early off the train from Hoi An. We were givenvan early check-in and a much appreciated opportunity to freshen up anc catch up on some sleep. Staff all had very positive attitudes.