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About Charms Hotel


Conveniently located near everything you might want to visit while in Shanghai, this hotel is also a great choice for the amenities. You may take advantage of the billiards room, the beauty salon, the flower shop, as well as the hotel lobby bar and restaurant. And if that is not enough, you are close to everything the city has to offer as well. The rooms are all clean, modern, and reasonably priced. You can get Wi-Fi from the rooms to stay connected with family, friends, and even work if the need arises. Whatever the reason for your stay, Charms Hotel will make it a good one.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Family room
  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • front desk [24-hour]
  • Safety deposit boxes

Business & money services

  • ATM
  • Currency exchange

Languages spoken

  • English
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 50 CNY
Check-In From: 12:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 km
Distance to Airport: 17 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 1
Number of Floors: 19
Number of Restaurants: 2
Number of Rooms : 337
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 2002
Year Hotel Last Renovated: 2010
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Verified traveler reviews

Filter by traveler type
Very good

  • Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for money 7.2
  • Food/Dining 6.1

Hussain M.
Saudi Arabia
August 21, 2016
not more 2 stars
Room too small not more 16 meter they write 22m :( All hotel smoking room, It was very nasty with my kids Reception can not speak English only one women can speak english.

August 21, 2016
Great location, checking in & out was smooth and painless. Loved it!
Pro: Location: close to everything; Smooth checking in and checking out process; Comfy bed and everything works; Con Facilities are old and I had to wear earplugs while sleeping due to the sound of the air conditioning Great place, will recommend:)

Van T.
United States
August 14, 2016
crowded and busy hotel, no one really speaks Engilsh...
very crowded and slow to get anything done. You wont really find anyone speaking English that well, or at all, as is the case with pretty much all hotels in China. Internet is very spotty and iffy... the wifi is horrible, and if you can even manage to connect, it wont stay connected for long...

August 04, 2016
honey noon trip
the hotel staff is friendly and location is good .I am really like to stay there for my next holiday

South Korea
July 29, 2016
close to people square
People who work at reception do speak English but not good enough to serve customers and not friendly at all.Room was alright but it's not good enough if you expect 4~5 star hotel.

Teo H.
July 28, 2016
Good Location
The location is very good,very near the walking street. Facilities very old, interior worn out. Value for money.

Ming C.
July 25, 2016
Can get a better deal for similar price
Facilities and hotel staff terrible. Internet is non-existent in room. Equipment in fitness center is out of order. Bellboys charge 70% extra for any taxi they call. Receptionists overly tired so they are extremely unfriendly with customers. List of cons can go on and on... Do not recommend this hotel :(

Wihawaty W.
July 17, 2016
Very helpfull staff
the staff are very helpfull, locations near to nanjing rd, room is pretty small & not very clean. ( need to have a renovation)

Shuan T.
July 14, 2016
Old hotel but good location
Hotel is located nearby People's Square Metro station. You may also walk to Nanjing East Road for some shopping. I even walk to The Bund (about 20 minutes walk). There are many convenient stores nearby, and also some restaurant and street food selling local cuisine. The hotel is rather old. Unlike the photo shows in Agoda, definitely edited and make it looks so bright, clean and new. In fact. the room light is quite dim for me. I turn on every lights in the room, but still quite dim, yellowish kind of lights. The facilities in the hotel, Gym room is just a small one with simple equipment. I wanted to try their massage, but when I see their place is like a haunted area. No maintenance at all and I feel it is quite dirty. So I choose to go some other massage parlour nearby. During night time, right outside the lobby area, There are some ladies offering massage, sex services and even door to door service. I believe they are scammer, please be aware.

Sunny M.
July 07, 2016
Good location. The property needs to be renovated. Also pay attention to the cleanliness of the toilet.


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