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Recent customer comments

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Very good

based on 1564 reviews
  • Cleanliness 6.6
  • Facilities 5.6
  • Location 8.8
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for money 7.2
  • Food/Dining 6.1

April 17, 2013
Great Location
Near Nanjing Road, resonable price, short walk from subway station

April 17, 2013
valuable and convenient. fast services
beside the street. near the shops. easy to call taxi.
good and comfortable. it is easy to access the MRT as it can go anywhere in shanghai. and to the MegLEV to airport. It is good for business trip.

South Korea
April 15, 2013
located, close to substation

Dennis S.
April 14, 2013
Was a good and comfortable stay
FAntastic Location right at the shopping belt. Comfortable room, cleanliness was good

Anto M.
April 12, 2013
We enjoyed our stay in this hotel
Good hotel,near to attractions,accessable by subway
Good.Clean rooms, nice furniture.Only carpet at corridor was bit old.

Cheng Y.
Hong Kong
April 09, 2013
Very good location
good price with relatively big room, very good location that shopping and dining area are just a minute walking distance

Cheng C.
April 06, 2013
Overall good but the room a bit dark.
clean, with internet facility and the customer service is good.

Gregory W.
South Africa
April 05, 2013
Excellent location, reasonable value
Location, staff
We arrived early, and the staff were very helpful in finding an available room. The hotel has a fantastic location. It caters primarily for a Chinese clientele, so Western visitors may not feel entirely comfortable. Good value.

Jia L.
April 04, 2013
Slightly old but still all right
Good location
The hotel looked pretty old from the outside, and the colour scheme was also rather dated with its yellow overtones. Very well-located however within many restaurants and eateries around. There is also a printing shop within walking distance along Hankou Road.

April 04, 2013
Enjoyable stay in Charms Hotel
The location near the pedestrian shopping street is excellent.There is plenty of food nearby. The MRT is within walking distance.
Requested for non smoking room. But room given smelt of cigarette smoke. Empty cigarette box also seen on table.