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Charterhouse Causeway Bay

No.209-219 Wanchai Road, Wanchai, Hong Kong (Show on map)

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Formerly : Charterhouse Hotel
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Area: Wanchai Number of Rooms: 294
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1210 reviews

Value for Money
7.2
Location
8.1
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
6.8
All reviews (1210)
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Pei M. Business travelers Malaysia, March 29, 2013
Centrally located hotel

Centrally located with easy access to public transport, restaurants and cafes nearby serving local food and staff were efficient and helpful.
7.7
Yoshie Y. Couples Japan, March 29, 2013
Convenient location

tReasonable, convenient, clean
8
It was raining when we stayed there. They did not have enough umbrella for the hotel guests. Other than that no complaint. They had a Japanese staff and she helped us to check out.
Albert L. Business travelers Australia, March 28, 2013
not too bad

cheaper alternative for one night
6
Jeff B. Business travelers United States of America, March 24, 2013
Convenient but small room

Conveniently located
5.7
Catherine L. Solo travelers Australia, March 21, 2013
God’s provision for a good holiday.

1. Convenient transport, buses at the door, 2. Location, close to Causeway Bay 3. Plentiful and helpful staff at concierge desk
7
Charterhouse Hotel is an old hotel, e.g. bedside lamps are not sufficient for reading in bed. The bed is comfortable with plenty of pillows. The rooms were not cleaned well, e.g. behind toilet is easily seen when having a bath, floors not vacuumed daily. No body or hand lotion is supplied and the air-conditioner is very drying. No hair conditioner, only shampoo. No bright light at a close-up mirror for applying makeup. The telephone did not work according to the instruction “Press 9, get a line, then key in the required numbers”. When I suspected that the telephone did not work, I asked the staff at the reception desk to call for me. She refused, and I had to get the manager who rang and then said he would have my phone fixed. Again, the telephone did not work. But it is not a big problem to call the operator. However, charges were made to call the hotel number!!! These were quickly cancelled when I checked the bill as I made only seven calls. Perhaps other people just paid unnecessarily. The house-keeping staff was pleasant and helpful regarding supplies for tea, coffee, etc. The reception staff offered me their special breakfast deal of $77 during my stay, and we specifically discussed taking the offer on the last day. He wrote this date on the coupon, and said there was no need to book. However, the restaurant staff said that 21 March was the beginning of high season and the price was $98, as clearly printed on the bottom of the ticket. On holidays, we do not want to argue and complain as this mars an enjoyable breakfast and makes for a less pleasant stay. I had to go downstairs during breakfast to protest with reception who then rang the restaurant to charge $77 “as a courtesy”. When a staff member verbally offers a special, and it is discussed, guests should not have to read all the small print to work out the conditions. I deliberately did not want to check email too often on holidays. But it is good to have this free service.
Sungyong P. Business travelers South Korea, March 21, 2013
great location, clean room, kind staff, good price

great location, clean room, kind staff, good price
8
great location, clean room, kind staff, good price
Grace G. Families with older children China, March 20, 2013
satisfied

location, cleaness,quiet surrouding
6.3
Chun M. Business travelers Switzerland, March 13, 2013
Convenient Location with reasonable price

Location, well managed hotel, good price
7
Kirill K. Business travelers Russia, March 9, 2013
Good location

Location, clean room
5.7
Not that bad, but very slow Internet, signal was lost many times. The size of the room is really very small, so the price is a bit high for the level of the conditions they really provide. But the location is good, close to MTR and Convention and Exhibition center!
Dongfang L. Solo travelers China, March 3, 2013
old hotel

location is not too bad
6
the hotel is not located in the most busy area in causeway bay. It is about 10mins walk from hotel to sogo and about 5 mins walk to subway station and time square. Additionally the hotel is kind of old. The only good empression of the hotel is they provide free wifi in the room. No slippers and toothbrush in the room.

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Customer Reviews - Charterhouse Causeway Bay, Hong Kong

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