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Charterhouse Causeway Bay

No.209-219 Wanchai Road, Wanchai, Hong Kong

Recent customer reviews

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Very good

7.3

based on
1471 reviews

800 reviews in English

Value for Money
7.2
Location
8.1
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.3
Food/Dining
6.7
All reviews (1471)
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Kang H. Business travelers Singapore, September 10, 2015
Convenient location

Clean, quick n friendly staff.
4.3
Comfortable for business travellers
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Pavaspri N. Business travelers South Africa, September 10, 2015
Good location and excellent price

location price and comfortable
7
Very convenient location, excellent price. Was upgraded for free, and room was clean and comfortable. Would stay again. about 5-7 walk from nearest train station, but easy access to other public transport and walking distance to Causeway bay (5 min)
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Lee Y. Solo travelers Taiwan, August 19, 2015
Good location.

Good location. Old but clean room. Nice breakfast.
8.3
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Paul B. Solo travelers United States of America, August 13, 2015
Decent hotel, poor management of front desk

Comfy bed, no smoking room, warm shower
6
Decent friendly hotel but lacking any common sense at the front desk. Mainland Chinese do not line up for anything Charterhouse to follow the lead of other 3 star HK hotels and set up a clear channel for processing check in and check out. Currently, it is a chaotic mob scene with everyone pressing forward with no clear lines. Front desk staff very poor and slow and avoiding any kind of eye contact. Middle aged men managers linger around lobby but do nothing productive to help the situation. Only one front desk staff during the most busy hour of 11AM-12PM. Sad that with a little bit better & smarter management without the need for more resources, entire experience would be much better for everyone.
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Aijun C. Families with young children Sweden, August 7, 2015
family friendly, good location

family friendly, good location and easy access to delicious foods
8.3
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Siu Y. Solo travelers Hong Kong, July 31, 2015
Not good.

convenience.
3.7
Dirty,the bed uncomfortable. room facilities are old.
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Jeffrey B. Business travelers United Kingdom, July 31, 2015
One night stay

I only stayed 1 night, breakfast was satisfactory though expensive if you do not have coupons.
6.7
No problem
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Kukuh K. Groups Indonesia, July 27, 2015
good location and fast check in

location, access, service
7.7
it was good
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Ka W. Business travelers Hong Kong, July 23, 2015
fair

nice cheap good
8
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Ming W. Business travelers China, July 19, 2015
Room Facilities

Enough Power Cord
7
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