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Chatrium Hotel Riverside Bangkok

28 Charoenkrung Road Soi 70, Bangkholame , Bangkok Riverside, Bangkok, Thailand 10120 (Show on map)

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Area: Bangkok Riverside Number of Rooms: 396
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
5797 reviews

Value for Money
8.7
Location
8.5
Staff Performance
9.0
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.9
Food/Dining
8.2
All reviews (5797)
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Yoshimi I. Business travelers India, July 31, 2014
nice location along river

nice location along river, clean and resonable price
8
Mark H. Families with older children United Kingdom, July 31, 2014
Still very good but some improvement required

Location, staff, room size
8
This was the 6th or 7th time we have stayed at the Chatrium and we would not keep going back if we were unhappy staying there. It is located on the river which is a big plus and provides a moving tableau at all times. The hotel has a regular launch to the boat pier and BTS at Saphan Taksin. We have only dined at its quite excellent breakfast and taken snacks at its pool bar. The staff are always welcoming and courteous and a credit to the hotel. We always take a 2 bedroom suite and this visit was no different. The suite is a good size and the small kitchenette is useful for storing beers in the fridge and making a cup of tea in the mornings and evenings. Our suite (#2207) this time will need a bit of makeover soon and a bit more attention from housekeeping. The door to the master bedroom was dusty and dirty (quite why I have no idea!) and there were a few stains on carpets that were irritating rather than anything else. The shower had two shampoos but no shower gel - as a regular at the hotel I know what they have. These are just smallish details but they need to be nipped in the bud because the competition is immense. I will be back in Bangkok soon and will be staying at the Chatrium again but I will be watching to see things back to their normal excellence. In the meantime I would not hesitate to recommend staying at the Chatrium.
Mark H. Families with older children United Kingdom, July 31, 2014
Fraying a bit at the edges

Location, Room and Familiarity
7
I have been staying at the Chatrium for a number of years and it is my hotel of choice when in Bangkok because I like to be on the river but away from the primary riverside locations occupied by Oriental, Shangri-La and Peninsula. I have tried these as well. My last visit was just an overnight to break the journey back to the UK and I booked a two bedroom suite as usual. These suites are a very good size but, on this occasion, the suite needed quite a bit of refurbishment. Carpets were stained and the door to th emain bedroom was dirty. Little things like two shampoos in the shower rather than a shampoo and a shower gel are small and incidental but irritating errors. But I am certainly considering trying different hotels next time I visit early next year. The competition in Bangkok is intense and the Chatrium has dipped slightly of late. This is a shame as the location, staff and facilities are all excellent but it needs to raise the bar again a bit to return to its former levels.
Alison S. Families with young children United Kingdom, July 30, 2014
Summer 2014

View, family room, helpful staff
9.7
Everyone loved it
Willy W. Couples Indonesia, July 30, 2014
Very big room

Very big room, clean, and good location
9.3
It is wonderful night
Kathryn M. Families with older children Singapore, July 28, 2014
We will return to stay!

The location, away from busy BKK yet not inconvenient to travel to city, the staff performance and the comfort, although the bed mattress a bit on the soft side.
8.3
we thoroughly enjoyed our stay. And will definitely return to stay here again. The only concern we had was the amount of chlorine in the taps and swimming pool.
Rainer H. Solo travelers Germany, July 27, 2014
Excellent staff focused on customers

Reception, pool , breakfast service
8.3
The staff at the pool site needs some training i.e. looking for used towels and trash left by guests when elaving the pool area. Supply of towels mainly during 8-9 in the morning. Staff at the reception (mainly director of rooms) is keeping excellent service since years - bravo!!
Rainer H. Business travelers Germany, July 27, 2014
Excellent staff focused on customers

Staff, location, pool
8.7
my stay number 3 was excellent - like always!!! Was even living for almost 2 years in the residence - staff is well trained and kept quality and standards on a high level (room for improvement???)
Yuet H. Families with older children Hong Kong, July 27, 2014
Good location. All staffs nice and helpful.

Good location. Helpful staffs. Value for money.
10
Chris M. Couples Australia, July 27, 2014
Great Staff Great Hotel

Staff, location, food
9.7
Our stay at the Chatrium Riverside was First Class - with only one exception - the cleanliness (stained) carpet in our room was poor and very disappointing. Everything else was fantastic and the ferry transfer to the Sky Train terminal was very efficient and regular. We stayed in a River View room - an absolute must. We would not even consider staying in another hotel in Bangkok. We dined at the Hotel every evening as the choice, service, ambience on the river front and the music every evening and pricing fantastic! The staff are absolutely amazing and extraordinarily helpful - all requests were met with a smile and great advice. And, try the Spa - the girls are fabulous. 900Baht for an hour and a half of heaven! We are looking forward to our next stay at the Chatrium Riverside. We would rate this at 96% - would have been higher except for the carpet.

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Customer Reviews - Chatrium Hotel Riverside Bangkok, Bangkok

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