Very good 7.4
Based on 93 reviews

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About Chez Carole Resort

Description

Situated in Cua Can, Chez Carole Resort is the perfect place to experience Phu Quoc Island and its surroundings. Situated only 12. Km from the city center, guests are well located to enjoy the town's attractions and activities. Also within easy reach are Fish Sauce Factory, Vietnam Airlines Office, Cho Duong Dong Market.

Take advantage of a wealth of unrivaled services and amenities at this Phu Quoc Island hotel. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

The hotel features 50 beautifully appointed guest rooms, many of which include closet, complimentary tea, towels, wooden/parqueted flooring, clothes rack. The hotel's recreational facilities, which include boats, canoe, dart board, hiking trails, watersports equipment rentals are designed for escape and relaxation. Chez Carole Resort is a smart choice for travelers to Phu Quoc Island, offering a relaxed and hassle-free stay every time.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • dart board
  • yoga room
  • fitness center
  • sauna
  • spa
  • massage(s)
  • solarium
  • steamroom

Swimming & soaking

  • outdoor pool

Water sports

  • snorkeling
  • boats
  • watersports equipment rentals
  • canoe
  • private beach
  • diving
  • fishing
  • water sports (motorized)
  • water sports (non-motorized)

Land sports

  • hiking trails

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • ticket service
  • private check in/check out
  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours

On-site facilities

  • family room
  • garden
  • salon
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • lockers
  • 24-hour check-in
  • doorman

Business & money services

  • photocopying
  • printer

Languages Spoken

  • English
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 0 USD
Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 12. Km
Distance to Airport: 25 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 1
Number of Restaurants: 1
Number of Rooms : 50
Reception Open Until: 11:30 pm
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 2010
Year Hotel Last Renovated: 2013
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.5
  • Location 7.2
  • Room Comfort/Standard 7.8
  • Service 7.5
  • Value for Money 6.9
  • Food/Dining 6.6

Hai Z.
China
January 25, 2016
quiet and good
good hotel , but a little bit far from the town, i stayed for two days, before departure , i trying to call hotel for airport pick up, but the number seems not reachable, when i arrived , the stuff said they got problem on phone system. the pre paid taxi from airport to hotel is VND 5,000,000. except for this, this hotel is wonderful, build in half mountain half sea shore, with private beach and a very clear swimpool. room itself is also excellent.very good place to stay if you want to run out of the crowded city.

Frankie C.
United States
January 20, 2016
Great Resort far from town
Beautiful cottages, proximity, great atmosphere
The Chez Carole Resort is a fabulous find for those people looking to get away from the bustle of down town Phu Quoc. The rooms are unique, the staff very helpful and friendly, and the decor well thought out and lovely. The ocean view bungalows have private verandas and an outdoor tub. Although the resort is situated on a hillside, the access to the beach is very easy and the altitude gives most rooms an ocean view. The beach is typically Vietnamese, but the resort is situated on both the beach and a river outlet so you have a variety of water experiences you can enjoy including kayaking. Food at the restaurant was very good and the staff very friendly.

michelle L.
United Kingdom
January 01, 2016
Nice Location! Staff Service needs to be improved!
Local Food, Beach, Rooms
Enjoyable & Relaxing. Food takes atleast 45mins to arrive.

Nina K.
Poland
December 22, 2015
very nice place to relax
location, nice swiming pool, clean beach
The hotel is nicely located, our room and bathroom was dark, but big enough. For breakfast a small selection of food and fruits. That's bad that nobody speaks english except restaurant manager - Ahsan and girl from reception - Lan. We spent a very pleasant time there.

Braegen H.
New Zealand
October 26, 2015
Good location , very poor management
Staff were lovely.location is nice . Rooms are nice
Locations good , management are absolutely horrible ,food is horrible, Staff are super nice but seem to of had no training, so it's not there fault. This place could be so much better, but we would never return here , it really needs new management. Such a shame

Sophie C.
Belgium
October 16, 2015
Paradise
Pool, service, location
Good hotel, Nice, friendly and helpful staff. Knowledge of english was very poor. For breakfast we had the same buffet for 3 days. We would like to have some more variation. The hotel is located far (14km)from the capital but we used the motorbike to explore the island. Quiet and peaceful location.

JULIE C.
United Kingdom
August 01, 2015
Beautiful resort, private beach
Rooms, private beach and breakfast
really enjoyable stay. A little out of the way but if you want peace and tranquility then this place is ideal. Beautiful grounds, pool and beach. Super friendly and helpful staff

Hanh M.
Vietnam
June 30, 2015
Nice and large room but far from the center
Nice room, nice view, friendy staffs
The beach is not clean

Charles H.
United Kingdom
May 31, 2015
A little bit of paradise
private beach, lovely room, nice pool and friendly staff
Came here in low season and the resort was very quiet meaning we had the beach to ourselves, which was lovely! The Seaview room was exceptional, with nice balcony, huge comfortable bed, lovely bathroom and etc. The resort is located out of town which is nice. They provide free transfer to town in the evening providing you eat at their restaurant, which is fine for one night or two... The restaurant serves delicious reasonably priced food, however the live music was truly awful.

Torben R.
Denmark
April 22, 2015
terrible
This is not a place I would recommend to any body. They say they know English, but they dont. When you go to your room, takes a shower, and finds out there is no towel. It takes them 2 hours to get you one. and you must take the shower together with a giant gecko. When you go to the sea, the water is filled with garbage, and the answer is they clean it every hour, yes but still the water is filled with plastic bags and others that dos not make you want to swim in it. The room is so dark, that you cannot see to shave. Because of the big windows, that everybody can look through, they put dark plastic on the inside, which makes it completely like night all day. It looks nice on the pictures, but there is no way, you can make it look like that, when you are there. There is no hot water. They say you can ask for it, but do you want to stay on a hotel where you would have to ask for that? The curtains is falling down. The restaurant has a wine cellar, but no wine. The non motorized water sport is a canoe. This place is in the middle of nowhere. When you order, you cannot regret. Wee left after one night, but they will not pay your money back.


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