Excellent 8.2
Based on 476 reviews

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About Cinnamon Citadel Kandy


Nestled in the heart of the Mahaweli riverfront, Cinnamon Citadel Kandy is an ideal spot from which to discover Kandy. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Premadasa Jems, Kandy Central Hospital, and Asgiriya Maha Vihara. Offering guests superior services and a broad range of amenities, this property is committed to ensuring that your stay is as comfortable as possible. For the comfort and convenience of guests, the hotel offers a bar/pub, coffee shop, car park, poolside bar, and concierge. Hotel accommodations have been carefully appointed to the highest degree of comfort and convenience with a coffee/tea maker, bathtub, Wi-Fi internet access, ironing facilities, and a fan in each room. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, outdoor pool, garden, spa, and massage treatments. Discover an engaging blend of professional service and a wide array of features at Cinnamon Citadel Kandy.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Swimming & soaking

  • outdoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Languages Spoken

  • English
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2.00 Km
Distance to Airport: 135. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 2
Number of Restaurants: 2
Number of Rooms : 119
Reception Open Until: :00 AM
Room Voltage: 230
Time to Airport (Minutes): 240
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 8.2

Buddi M.
Sri Lanka
July 26, 2016
Citadel - hotel location was fantastic
The hotel location was fantastic. In the bank of Mahavali river. The scenery of thousand of bats flying over river is just spectacular. Food was average and staff service is satisfactory. Enjoyed stay at Citadel

Amina M.
United Arab Emirates
July 14, 2016
Abu dhabi
Nice place to stay and relax.

syed R.
Saudi Arabia
July 12, 2016
The whole experience was remarkable. Great place to stay with excellent facilities very well equipped rooms and Very clean, good Wi-Fi connection, comfortable beds, my kids loved the play pool area. Nice place to relax, and spend your vacations. Great staff with excellent food and beverages, it’s my favorite place …. What more can I say. .SEE YOU NEXT YEAR

Trent H.
July 12, 2016
Very Nice
We had a nice stay here Enjoyed the view over the river.

July 04, 2016
Big Room, Nice Swimming Pool
The room is quite big, and our room on the first floor, with a huge open balcony next to the city river. Room is nice, though a bit old. Pool bar food is nice too.

Hongwoo P.
South Korea
July 03, 2016
Great location in the nature
I stayed this hotel for my vacation by myself. I love the river view and trees. Crews were very kind and polite. But one thing was not good, that the band in the bar was annoying during my sleeping because my room was close to the bar.

Sanjeev A.
July 02, 2016
great Ambience in corner of Town, beatigul Nature begins here
co operative staff Nice Tasty Food with many vegetarian option ( bit costly)

Dickson S.
Sri Lanka
June 27, 2016
Excellent short stay
It was nice staying with Cinnamon. I've already booked my friends to stay at Citadel in September this year. Hope they will like it too...

Emad A.
Saudi Arabia
June 14, 2016
very bad
the hotel was not cooperated

Sathes R.
Sri Lanka
May 24, 2016
Good Location
Enjoyed the stay.


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