Excellent 8.4
Based on 1008 reviews

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About Cinnamon Grand Colombo

Description

Located in the center of Colombo, Cinnamon Grand Colombo is an appealing choice for leisure and business travelers. The hotel offers luxurious facilities and some of Colombo’s finest restaurants. The 5-star hotel has more than 500 rooms which includes elegantly designed executive rooms and suites. Being one of only two Cinnamon branded hotels in Colombo, Cinnamon Grand Colombo is known for premier level customer service. The hotel also has a business center and a range of meeting rooms and banquet halls. Wi-Fi is available in executive rooms and suites.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

Land sports

  • tennis court(s)
  • squash court(s)

For kids

  • kids club
  • swimming pool [kids]

Food & beverage

  • convenience store
  • 24-hour room service
  • room service
  • BBQ facilities
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundromat
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • private check in/check out
  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • salon
  • shop(s)
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • photocopying
  • fax machine
  • printer
  • ATM
  • currency exchange

Languages Spoken

  • English
  • Arabic
  • Hindi
  • Sinhala
  • Tamil
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Policies

Check-in or check-out outside the mentioned hours may be subject to an additional charge.

Early check-in or late check-out is subject to availability.

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 50 USD
Breakfast Charge (when not included in room rate): 10 USD
Check-In From: 01:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2.00 Km
Distance to Airport: 35.00 Km
Internet Usage Fee: 0.00 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 4
Number of Floors: 9
Number of Restaurants: 13
Number of Rooms : 501
Parking Fee (per day): 0.00 USD
Reception Open Until: 12:00 AM
Time to Airport (Minutes): 45
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.5
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 8.5

Ahmad S.
Comoros
July 24, 2016
Excellent
Enjoyed my stay at the hotel, no issues faced

Yasser B.
Egypt
July 19, 2016
Great place for Business Travellers
I was surprised by the hospitality I did experience during my stay. The Hotel General Manager must be proud to have such friendly & Professional Team that can make your stay perfect. Clean room, variety of outlet and staff who take care of details . I sincerely appreciate the service and care that was provided by Mario Gibson and Raglan Buhari which made my stay very comfortable.

Thomas H.
Germany
July 18, 2016
overall good hotel
Hotel Taxi a bit bad organized and overpriced

paarthipan B.
Norway
July 15, 2016
First time in Sri Lanka
Good and clean back of the toilet so very all type and very very expensive but if you have money stay there I don't base units to find other trade if you have money stay there

anuwatr E.
Thailand
July 08, 2016
Good location with many good restaurants inside the hotel.
The hotel is connected to a small shopping mall, you will just walk and buy something you want and back to your room. The room is clean, and there are many good restaurants for your to choose for your lunch and dining. Room service is also good.

Marissa P.
Philippines
June 15, 2016
Overrated Hotel
The lobby is huge but room and service very disappointing. Corridors not well lit, making it so difficult for the guest to locate the room. Furnitures inside the room outdated, and bathroom has no bidet even. Very far from a 5 star hotel. Not even close. Oh for any guest who will stay in this hotel, have your mini bar inventoried first in your pressence prior to occupancy to prevent them from charging you of something you have not consumed. It happened to me. Good thing I've seen it. So be warned. I will never book this hotel again. Not recommended. Note: Do not avail of their taxi service. The price they charge for airport transfer is ridiculously overpriced. Better to use ordinary taxi.

Hoi C.
Hong Kong
June 09, 2016
Good Hotel
Good Hotel

Ashantha J.
United Kingdom
June 01, 2016
Not the best stay for deluxe room
Was given a room on the deluxe side, with a view just on top of a side road. Was on honeymoon for one night stay, and didn't get a good service at reception. Need to improve quality. No extra attention given to us. Good location however.

Julie W.
United Kingdom
May 25, 2016
Overall pleasant experience
Everything great - especially as I stayed in new rooms. Service in breakfast area could be better and consistently had to ask for coffee! Americano not regular coffee. Slow to clear away tables & recognise what was missing from layup !

Uchiraka Y.
Australia
May 16, 2016
Absolutely pathetic customer service
Small rooms, not a 5 star experience and rude customer service staff at the front desk. Cinnamon grand should really up their game to save themselves from other growing 5 star resorts in the surrounding. This hotel is in central colombo, perfect location. But overpriced in comparison to other 'really' 5 star resorts in the country. Most of all disgraceful customer service by Cinnamon grand's front desk supervisors.



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