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Cinnamon Grand Colombo

77 Galle Road, Colombo Galle face Green, Colombo, Sri Lanka

Recent customer reviews

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Excellent

8.4

based on 998 reviews

768 reviews in English

Value for Money
7.7
Location
8.8
Staff Performance
8.5
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.4
Food/Dining
8.5
All reviews (998)
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Julie W. Solo travelers United Kingdom, May 24, 2016
Overall pleasant experience
5.7
Everything great - especially as I stayed in new rooms. Service in breakfast area could be better and consistently had to ask for coffee! Americano not regular coffee. Slow to clear away tables & recognise what was missing from layup !
Uchiraka Y. Couples Australia, May 13, 2016
Absolutely pathetic customer service
3.7
Small rooms, not a 5 star experience and rude customer service staff at the front desk. Cinnamon grand should really up their game to save themselves from other growing 5 star resorts in the surrounding. This hotel is in central colombo, perfect location. But overpriced in comparison to other 'really' 5 star resorts in the country. Most of all disgraceful customer service by Cinnamon grand's front desk supervisors.
Alice A. Couples United Kingdom, May 6, 2016
Awful
2
Don't go here. It's huge, impersonal, grotty, tired, soulless and expensive. We won't be returning here or to any of the other Cinnamon chain hotels EVER, EVER, EVER.
Abdul H. Solo travelers Maldives, May 6, 2016
Pleasant stay
6.3
Enjoyed
Abdul H. Solo travelers Maldives, May 5, 2016
Comfortable stay
6
Very convenient to do everything while in Colombo
Vasanthi P. Groups Singapore, April 30, 2016
Great hotel fabulous place to eat and shop
6.7
Fantastic
Sailesh S. Couples United Kingdom, April 24, 2016
Cinnamon grand , Colombo
5.7
Fantastic stay
Jad E. Business travelers Lebanon, April 21, 2016
Good food
4.7
Nice restaurants
Ravi R. Business travelers United Kingdom, April 19, 2016
Do not stay in the old wing
5
Room is comfortable and clean. However power points were not working. Internet LAN connection speed was dismal. Wasted 40mins trying to speak with outsourcing company located elsewhere. Poor call quality did not help. Otherwise staff were helpful and courteous. Lagoon Fish Restaurant serves excellent food. Must try!
Ilyas A. Business travelers Maldives, April 19, 2016
Very good hotel with friendly staff
6
Very good hotel large and cozy lobby. Rooms are equipped with modern facilities such as USB charger power sockets. The annexed Crescat mall is very convenient for dining and shopping.
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