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Very good 7.9
Based on 349 reviews

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About Cintra Heritage House


Designed for both business and leisure travel, Cintra Heritage House is ideally situated in George Town Heritage; one of the city's most popular locales. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Ng Fook Thong Temple, Happy Holidays tours, Hainan Temple.

At Cintra Heritage House, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, taxi service, ticket service, Wi-Fi in public areas, airport transfer.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Superb facilities and an excellent location make the Cintra Heritage House the perfect base from which to enjoy your stay in Penang.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • airport transfer
  • bicycle rental

Food & beverage

  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • ticket service
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • family room
  • smoking area

Languages Spoken

  • English
  • Filipino
  • Malay
  • Vietnamese
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Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 25 MYR
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 1
Number of Restaurants: 1
Number of Rooms : 13
Reception Open Until: 10:00 PM
Room Voltage: 220
Year Hotel Built: 1912
Year Hotel Last Renovated: 2012
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Agoda Verified Reviews

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Very good

  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.3
  • Location 8.8
  • Room Comfort/Standard 7.8
  • Staff Performance 8.2
  • Value for Money 7.9
  • Food/Dining 6.8

8 aisling S.
June 16, 2016
Great staff good location!
Incredibly friendly and helpful staff especially the young boy from Burma! (Unfortunately can't remember his name!!) nothing was a problem and they were happy to help in anyway they could! Breakfast is not buffet but definitely enough and more importantly served with a smile!! Great location! Doesn't have a pool or any facilities really so if you want it for more then just a room maybe it's not for you!! Couldn't recommend it more highly otherwise!

8 Tachtula K.
June 07, 2016
Really friendly staffs
Staffs are friendly and very kind. They always assist me and service minded.

8.4 Wai C.
June 07, 2016
Good Location
If one is looking into experiencing the the yesteryears of Penang, this will be a highly recommended place to stay

4.8 P.C. B.
June 05, 2016
Windowless room?
Not one review to date has mentioned the fact that the standard rooms have boarded up windows. Which means you need to have the lights on all day. This was a very expensive room for what was a basic small pokey budget room. The breakfast was just ok. However the water was hot and the aircon worked, as did the fan. For this price I expected more that essentially was a two star establishment. My son had a downstairs room and was unable to sleep due to the noise a family with children was making at 1am....and who continued despite being asked by the management to quieten down. All in all in this was extremely disappointing and not a place I could recommend.

9.6 Peerapong A.
May 18, 2016
Very friendly + helpful stuff, cool concept
Very friendly + helpful stuff, cool concept

8.8 David W.
May 14, 2016
A Great Find in a Dynamic Location
This guesthouse was a great find right in a central and buzzing area of Georgetown. The staff were very friendly and helpful and the breakfast served each morning was great - orange juice, eggs and toast, tea/coffee and fruit. The room was comfortable and the chanting from the nearby mosque five times a day added to the charm. The guesthouse itself is a heritage building and has a wonderful vibe with all its dark woodwork, open courtyards and shutters. Facilities are clean and basic and I will definitely stay here again when in Penang.

8.4 THE H.
May 08, 2016
Decent, charming hotel
We had 2 nights staying there. Such a good memory.

8 Lenka F.
April 03, 2016
Clean and friendly but very noisy
The VIP Suite has no windows in the sleeping room, just in the anteroom. Consequently the sleeping room has a little musty odor and the whole suite is very dark. The staff kindly offered the family room to us, which was more pleasant, but it was very loud at night, since the room is towards the street and the windows have no glass which would lower the noise. The hotel has a very nice breakfast room. The staff was kind, but was not able to answer questions about where to find things we were looking for, e.g., where to buy an adapter or where to get a good nasi lemak.

8.8 Maithripala S.
March 28, 2016
From Malaysia.
Only problem is parking plus no tv in the room.

9.7 guy M.
March 20, 2016
heritage hotel full of charater,style and good ser
character, location and staff service
We had a great stay and really liked the style and character of the hotel, the architect has made 4 Chinese shops into a boutique hotel keeping a lot of the original features,it is not a slick place but really captures the feeling of Georgetown. The staff were really helpful and very friendly,Beter in particular with lovely natural manners always. It was also great value for money at the price we paid.