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Citadel Inn Makati Hotel

5007 P. Burgos St., Bel-Air, Makati, Manila, Philippines (Show on map)

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Area: Makati Number of Rooms: 115

Recent customer reviews

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Pleasant

6.5

based on
1856 reviews

Value for Money
7.0
Location
7.6
Staff Performance
6.4
Hotel Condition/Cleanliness
5.8
Room Comfort/Standard
6.4
Food/Dining
5.6
All reviews (1856)
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Leo Z. Groups Philippines, June 9, 2014
Worst hotel ever.. Very old and not clean..

Location is ok..
3
It was not nice at all.. It's totally different from the photo and how they advertise the hotel.. AC not working and it took them more than 4 hours to check after I called . And I saw a ghost lady sitting on the chair inside the room..
Ivanci A. Couples Brazil, June 9, 2014
a 24h nightmare
2.3
dirty ceiling, dirty floor, dirty bathroom, dirty walls, dirty closet, dirty surfaces, dirty towels, dirty bed sheets. everything old and bad looking. you dont wanna touch anything in the room. you lay down on the bed tense, worried about what could fall over you or crawl from the walls. i felt itching all the time. taxi driver told me later it might be mattress bugs; so old it is, must be full of eating bugs inside. the smell is bad every where, the house keeper had to come in just to remove spider webs hanging from the ceiling at my request. the staff is useless, except for the baggage carriers that try their best to help and seem ashamed with each disappointing complain (poor fellows) i cannot understand the reviews i see here; score looks to good compared to what i have witnessed. i have been to two rooms. on the first one, the fridge was leaking and the tv had no signal. on tv was fine but small and old and fridge was ok, but all the rest was even worst. also, room with too weak light, only on ceiling. internet is paid! 100php/hour but the signal is weak and disappears all the time. the view is good, as long as you don't touch anything on the tinny, dirty, dusty, rusty and frightening balcony and be carefull so you don't allow even more bugs inside the room.
Mark A. Groups Philippines, June 7, 2014
Not so recommendable

Location, staff, view
4
The was so great the staff are friendly it has beautiful view at night but the room sucks it has cocroaches. Dissappointing.
Amren D. Groups Philippines, June 6, 2014
It was a pleasant stay indeed.

friendly and helpful staff, convenient location and affordable.
7.7
It was my second time to stay in this hotel and I must say that it was quite comfortable. I will definitely stay in this hotel again on my future travels.
Thomas P. Solo travelers United States of America, June 5, 2014
Great

Location, friendly, welcoming
6.7
I stay only one night so I can't really say much
Lucien T. Couples Philippines, June 2, 2014
Great value for money

Price, location, check-in / check-out ease
8.3
No complaints, considering the price. Well... Maybe they need faster elevators.
Anne V. Couples Philippines, June 1, 2014
Disappointing

There's nothing good in this hotel
4
It was a disappointing stay. The room was not good, the sheets and towels were dirty, and the staff were rude. I wouldn't recommend this hotel to anyone.
Alistair J. Solo travelers United Kingdom, June 1, 2014
Location

Location, cost, access
7
Location, close to resturants and bars
Charlemagne A. Business travelers Philippines, June 1, 2014
great stay

low rate, convenient and complete
8
simply great. my stay was ok.
Simon N. Solo travelers Singapore, June 1, 2014
No Frills Mid-Size Hotel

Location, Price, Friendly Staff.
6
My stay was marred by no hot water during shower, no toiletries except for a tiny piece of hand-soap, dimmed shower area, expensive internet rates, trash not cleared, etc. I also found a housefly & a spider sharing in the room. The bed was too soft for my liking too. Hotel is really very old & run-down. Only the friendly staff makes it worthwhile.

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Customer Reviews - Citadel Inn Makati Hotel, Manila

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