arrow-up-icon Get points on your miles program!
Back to hotel info

2015
Very good 7.5
Based on 1702 reviews

Agoda Verified Reviews

Filter by traveler type
Very good



based on 1702 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.9
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Staff Performance 7.4
  • Value for Money 7.4
  • Food/Dining 6.3

6.7 Patricia A.
Australia
October 17, 2015
Great Location and Good value
There best three features of the hotel were its location, very helpful staff and ability to leave a bag during the day without incurring more cost.
I recently stayed one night at Citardines Ashley. While my overall experience was favourable I do not think this hotel is any where near four star rating. It is a small hotel with no catering facilities. This is not a big problem in itself because the area is full of a huge variety of restaurants. Secondly I had been under the impression that all Citardines were similar, perhaps formulaic. I have stayed in Citadines Sukhumvit 23 in Bangkok and Ciradines in Shanghai and the rooms were almost twice the size and better laid out. I guess that is what I expected. Thirdly, for Agoda to advertise that the normal room prices are 800-900 Australian dollars a night is simply ludicrous. That is five star hotel prices and more! This hotel has two or three rooms on each floor and when you get out of the lift you are in a small shabby little hallway. The location and service were first rate, but please be honest in the description! I would still go back to Citadines Ashley because accommodation in Hong Kong is relatively expensive and the two hundred Australian dollars plus I did pay still reflected value for money.

7 Pin P.
Singapore
October 16, 2015
Not worthy of Citadines branding
Staff service, thougtfulness of providing baby bathtub and location
Location was fantastic given its accessibility to the MTR system as well as the various shopping attractions. The 'heart-ware' of staff was generally good as they were prompt, friendly and polite when we approached them. One encounter was not that pleasant though as the service staff seemed taken aback by my request for new towels at the lobby. Providing a baby bathtub on their own initiative was great as well! In my opinion, this hotel does not deserve the Citadines/Ascott branding and a Four-Star rating though. The upkeep of the room was poor. Strands of hair were found on the sofa bed, floor and the toilet. Maintenance of furninshings felt 2-3 stars and not a standard expected of the Citadines/Ascott branding. - fixtures were not well maintained and looked old - toilet door was old and had shades of other colours - frame of toilet mirror was dirty - shower mixer was of quality not befitting of the Citadines/Ascott brand. - sliding door seprating bed and 'living area' was faulty and silicone was dangling from frame of the door.

6.3 MARCELINE W.
Indonesia
October 08, 2015
Ok hotel Good location
Location
This is the 2nd time we stayed here. This is an ok hotel need revamp the interior and need to be cleaner. The location is superb, you can find local food easily and you can walk to the ocean terminal within minutes.

5.7 Kevin C.
Singapore
October 02, 2015
More like a college dormitory
Location, location, location
OK

7.3 zhi L.
Singapore
September 27, 2015
Good location
Customer service, bathe tub, big rm

7.3 queenie C.
Hong Kong
September 26, 2015
Great location good service
Services, location, value
Very good service definitely will returning back

7.7 DIPESHKUMAR P.
India
September 23, 2015
Exellect hotel with Kichenete facilities
Location,services & surrondings
We were staying in the delux room of this hotel ! The room was quite big and having all necessary room ameneties like plazma television,mini bar,hot and cold shower,air con etc and all were in good working conditions ! Food was okay but we feel it was little bit expensive ! However,this hotel is providing kichenette facilities in the room,which is a good for all types of food lovers as hongkong is little bit different in the food style!Due to the kichenette facilities,one can prepare food of their choice ! Location of this hotel is also superb as it is a walking distance to the nearby train station,from where you can move all around ! Rest all was well and will definately stay here again in future !

7 CHEE L.
Singapore
September 22, 2015
no frills basic hotel
location amazing, food near, shopping nearer!
awesmoe locatoin, only thing was the hot water was NOT WORKING!

8.3 Siew L.
Malaysia
September 21, 2015
convenient
clean,comfort and convenient
pleasant

6.3 Lhas L.
Philippines
September 21, 2015
terrible night shift staff
2-3 mins walk to mtr, plenty of restaurants in the area
Location is good. In room facilities are decent. Daytime staff are excellent. The night shift needs a lesson on good manners, he slammed the phone down on me 3 times because i couldnt understand his english. I was polite speaking to him the entire time because i needed to borrow an adaptor, and his excuse was that he was the only staff member on shift. I wont be staying here again just because of that particular staff member who was so rude. Inexcusable.