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Very good 7.5
Based on 1728 reviews

Recent customer comments

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Very good

based on 1728 reviews
  • Cleanliness 7.5
  • Facilities 6.5
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for money 7.4
  • Food/Dining 6.3
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Ky K.
July 15, 2013
Good location lousy staff
Location near city centre and shopping
Superb location but very unfriendly and unhelpful staff. Room cleanliness was also an issue and when we requested a change of room the staff was very unhelpful and showed their displeasure. Staff also unwilling to share directions around Tsim Tsa Shui area.

Adeline Y.
July 13, 2013
Pleasant stay for a family of 3 adults
Location, large room size for Hong Kong, free wifi
Enjoyed the stay at Citadines Ashley. Perfect for a free and easy/shopping holiday as it is very near to attractions/shopping malls and surrounded by eateries of all kinds. Room is spacious also as compared to Hong Kong standards and is equipped with all the necessary nrcessities. The hotel provides a safe, iron and ironing board as well as lotsa space for hanging clothes/keeping shoes. Overall, a very pleasant stay.

July 11, 2013
Great Location
Great location, accessibility to the MTR and shopping areas, and reasonable rates
We had a pleasant stay at the hotel. Pluses include: great location in the center of TST, accessible to the MTR and shopping centers and the price was quite reasonable. The kitchenette also allowed us to prepare breakfast so we didnt have to leave early. Wifi was also strong throught the day and night. Minuses were: staff were not friendly, rooms were cleaned pretty late in the day (4:30 pm at our rooms on the 19th floor), lobby of the floors did not have air conditioning which made it stuffy, hotel signage was very inconspicuous, got lost on the way back one evening. Overall, it was a comfortable stay and would still recommend to family and friends.

Hizkia K.
July 10, 2013
Cheap clean neat apartment
cheap clean neat
Stayed for 1 night. Pretty average place to stay. Central location. Close to restaurants and shops. Good for tourist

July 08, 2013
Surprised and regretted to book this hotel
Nothing except location close to the shopping mall

Ian C.
July 08, 2013
Comfortable room for a business traveller
Centrally located with good food around, comfortable room
Size was rather small but this is common in Hong Kong for these value rooms. For its central location and good food around, the room is comfortable and is good value for a business traveller who didn't spend much time in the room.

Angeline C.
July 07, 2013
An unpleasant stay
The location is easily accessible by train
I stayed for 2 nights at Citadines. Like many, i would expect the minimum of an Ascott group hotel service. The actual state of the room is a far fetch from the pictures that are listed in the web. Experienced blackout 5 minutes after i got into my room, the maintenence came shortly but did not change the bulb until i checked out. Curtain of shower had a bad strench. Another broken light near the bed. The aircon can be quite noisy if you a light sleeper. Overall, room is quite small. I asked for a fresh bath towel on the next day and had to make a second request before it came. All in all, I had to wait for 30 minutes to get a bath towel. It was a very unpleasant stay.

Nitin P.
July 06, 2013
Comfortable and relaxing
free wifi in room, proximity to mtr, center to many attractions

Ho C.
July 05, 2013
Very Small, but clean
Strategic, clean & value for money
Was good, near train station and quite easy to get to different places. Despite next to the road, hardly any noise.

July 05, 2013
Traffic is very convenient & Shopping & Food Place
traffice / Food /Shopping
It's a small and delicate hotel .The biz man and woman can go there again.It's convenient to have lunch or dinner.