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2015
Very good 7.5
Based on 1703 reviews

Recent customer comments

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Very good



based on 1703 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.9
  • Location 8.9
  • Room Comfort/Standard 7.6
  • Staff Performance 7.4
  • Value for Money 7.4
  • Food/Dining 6.3

6 Natalie S.
Philippines
November 25, 2015
4-star misnomer
Location, value for money, staff
Reading previous reviews, I knew that the hotel would be more about location and value versus aesthetics, ambiance, etc. However, our hotel room looked like it was in dire need of refurbishment. Walls had scratches at the bottom, the floor was quite dusty, and our bathroom had trouble with its plumbing -- When showering, the water couldn't drain properly thus the entire bath/ toilet area would flood with water. Good thing that the bathroom area is recessed so the water didn't spill over into the rest of the room. That said, the staff was easy to talk to and we were given another room the following evening. Hotel should do something about their cleanliness/ maintenance of the rooms --- I had to pick up something from the floor and saw that they don't sweep under the bed; it's super dusty/ dirty under the bed. My advice to people considering this hotel: - Manage your expectations: it's really more like a 3-star hotel that's within a good location. Don't expect stellar amenities. - Might be better to book a bigger room vs a basic studio (which is what we started with) - Don't stay in room 801 (studio) unless they've fixed the shower - Staff is quite accommodating, easy to talk to and helpful

7 JOSEPH P.
Philippines
November 23, 2015
The Comforts of Home
Location. Kitchen facilities. Helpful staff.
A large bed, a bathtub , plus a kitchen for a home cooked meal all provide a home away from home. The kitchen is well equipped, a good break from the usual expensive HK fastfood and hawker junk food. Location is most ideal and staff were helpful. Cleaning or house keeping services could do a better job.

8.3 Wee Y.
Malaysia
November 17, 2015
Citadines Ashley Hongkong
Room is Comfort & Clean. Staff has a good maner.
Elevator is not allowed to carry more than 9 person. If elevator can be improvement, The Citadines Ashley HK shall score for 4 stars hotel.

6.7 LAM T.
Malaysia
November 15, 2015
Not cleanness
Location, staff helpful
Towels not clean, got stain, water sometime cold and sometime hot..

4.7 lex C.
Singapore
November 15, 2015
Average
Average
Given on the price that im paying im expecting a bigger room. Staff are helpful the rest are just average.

4.3 Daphne G.
Philippines
November 13, 2015
Just Fine
Location

5 Maileen V.
Philippines
November 12, 2015
Citadines Review
Location
It was an ok stay. The rooms were smaller than expected and the view was different from what was indicated in the website. But apart from that, it was ok.

7.3 LEE Y.
Malaysia
November 11, 2015
GREAT LOCATION, COMFORTABLE & CLEAN
CLEAN, QUITE, GREAT LOCATION
EVERYTHING IS GOOD, STRONG WIFI, SUITABLE FOR THOSE NEED WORK, ABLE TO COOK WITH ALL FACILITIES PROVIDED.

4.3 alan C.
Australia
November 10, 2015
overated, small outdated not a place i'd be recom
none
outdated , small, not value for money.

8.7 Carlo D.
Philippines
November 10, 2015
Great location
Location location location
It's a great hotel to stay in if you already know your way around the city and really just need. Comfortable place to stay with great location. Definitely not for a tourist.