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Recent customer comments

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based on 1207 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.3
  • Location 9.3
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 6.9

Lydia T. from Singapore
Stayed 2 nights in July 2016
Ideal for vistors on shopping mode
Location is excellent for those who want an all day shopping. Major shopping malls are easily accessible and you can locate many choices of Asian food near the vicinity. The layout of the room is ideal as it feels rather spacious and you can separate the sleeping area from the sofa area by sliding the divider. The only unsatisfactory matter at room 1009 has to do with the interval noise from the aircon vent which went on and off in the night. Do note that parking at this accommodation is at A$30 per day.
Reviewed July 15, 2016

WONG F. from China
Families with young children
Stayed 4 nights in July 2016
Convenient for travelling with kids
Clean room, well equipped kitchen with dish washer and free laundry service.
Reviewed July 14, 2016

Seong F. from Malaysia
Families with young children
Stayed 2 nights in June 2016
Very Late Room Cleaning
Late room cleaning, staff not attentive and helpful
Reviewed July 13, 2016

Suwandi W. from Indonesia
Families with older children
Stayed 3 nights in July 2016
Could use more help (with luggages and other services) during peak season
Reviewed July 11, 2016

Song M. from Singapore
Business travelers
Stayed 4 nights in July 2016
Conveniently located in CBD
Great place to stay, conveniently located and easily accessible to shopping as well as lots of great food around.
Reviewed July 11, 2016

Jason H. from Singapore
Solo travelers
Stayed 2 nights in July 2016
Good hotel
Good location
Reviewed July 10, 2016

Steven E. from Australia
Stayed one night in July 2016
Good location
Good location
Reviewed July 07, 2016

linda O. from Australia
Families with older children
Stayed 2 nights in July 2016
Fab stay in the city
Very good
Reviewed July 06, 2016

Irene K. from Singapore
Stayed 2 nights in July 2016
Excellent stay @ Citadines!
Citadines on Bourke is almost the perfect place to put up while in Melbourne for vacation or even for work. Ive stayed there for 4 days in total in 2 different rooms. The room is spotless, spacious with a comfortable bed, cozy couch and a well equipped kitchenette. The hotel is also strategically located within CBD and the free tram zone, with plenty of shopping, cafes and restaurants just within walking distance. Almost all touristic points can be assessed via the free trams. It is also not far from the airports with various transportation modes available. The staff were extremely helpful, welcoming and knowledge in providing us directions. This place is highly recommended!
Reviewed July 06, 2016

Billy C. from Hong Kong
Families with young children
Stayed 4 nights in June 2016
Fantastic Stay
The location is superb with very clean room and facilities. Can't complain anymore.
Reviewed July 04, 2016