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Citadines on Bourke Melbourne

131-135 Bourke Street, Melbourne CBD, Melbourne, Australia 3000 (Show on map)

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Citadines on Bourke Melbourne  Melbourne - Lobby Citadines on Bourke Melbourne  Melbourne - Lobby Citadines on Bourke Melbourne  Melbourne - Exterior Citadines on Bourke Melbourne  Melbourne - Guest Room Citadines on Bourke Melbourne  Melbourne - Guest Room Citadines on Bourke Melbourne  Melbourne - Guest Room Citadines on Bourke Melbourne  Melbourne - Fitness Room Citadines on Bourke Melbourne  Melbourne - Meeting Room
Area: Melbourne CBD Number of Rooms: 380
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Recent customer reviews

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Fantastic

8.2

based on
99 reviews

Value for Money
7.8
Location
9.3
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.3
Food/Dining
7.0
Families with young children (99)
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Rita S. Families with young children Australia, December 11, 2014
Good location and spacious

Location, Comfort, spacious
6.3
The hotel is located in the heart of CBD, very conveniently and with carpark (reasonable charge). The room is spacious and clean. With a well equipped kitchen.
Priscillia Y. Families with young children Singapore, December 5, 2014
Pleasant stay with excellent staff service

Big rooms, location, friendly staff
8.7
The hotel is very conveniently located as it is within a short walk to most shopping areas. There is also a tram stop that is just outside the hotel and I could take the tram to DFO Southwharf easily. Although we had to pay for overnight parking, the rate included multiple entries per 24 hours and was decent enough for city parking. The QVM is also just a short 6 minute drive away. What was most commendable was the service standards of the hotel staff. My 1 year old son was sick and threw up in the room. The front desk staff who took my call at midnight (Jason if I'm not wrong) was very patient and helped me to locate the nearest clinic where I could take my son. The next day, we received a very pleasant surprise when the front desk staff (Charlie) put up a small gift for my boy, who was cooped up in the room all day. The gift came with a card, signed by several staff. This extra mile service was something that my family really appreciated as we were very worried for our young boy and also very sorry for messing up the room and sheets. The housekeeping staff was also very considerate and upon our request, left extra sheets and towels for us, just in case our boy throws up again. I would definitely choose Citadines on Bourke Street again if I were to visit Melbourne. Thank you!
Wei S. Families with young children China, December 2, 2014
Clean room with all standard needs

location is good, staff is really friendly and well trained
8.7
So far, the hotel is nice with all the standard needs. Just a little bit smaller for couple with young kid. The room is clean, we stay three nights, but just be cleaned for once, that could be the issue of it's a service apartment,not clean everyday. The bed is bit softer to me and the single bed is really narrow( 90cm?). The location is really good and very quiet for sleep, lots of food surrounding.
Yoong C. Families with young children Malaysia, November 9, 2014
Good location

Location,
7
Peggy H. Families with young children Canada, November 4, 2014
Good

Location is real convenient
9
So far everything was quite good. Parking is a bit expensiv.
Kelly D. Families with young children Australia, October 21, 2014
Great time

Friendly convention
8.3
Great time friendly staff great location
Hui Y. Families with young children Malaysia, October 14, 2014
Short vacation stay

Location, Big room
8.3
My second stay in this hotel was as good as the first time. Will definitely be back to this hotel again
Eddie Y. Families with young children Australia, October 3, 2014
Dirty

location
5
Cleanliness was a big concern with stained carpets, walls and couches. Dirty towels which were supposed to be new and rooms not cleaned when they were supposed to be.
Lilian V. Families with young children Malaysia, September 22, 2014
No housekeeping service during our stay.

Location, Staff, Cleanliness
8.3
Everything was good except that no housekeeping service been done during our 2 nights stay.
Henry W. Families with young children Taiwan, August 19, 2014
Great for family travel

Location, value, space
8.7

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Customer Reviews - Citadines on Bourke Melbourne , Melbourne

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