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Very good 7.6
Based on 5162 reviews

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About Cititel Hotel Penang


This charming property is an excellent choice for tourists who wish to explore the city by foot as it is in the center of several major attractions. Conveniently located on the upper Penang Road, accessing local venues like Little India, St. Francis Xavier Church, and Cheong Tze Mansion is fairly quick and easy. The property boasts guestrooms equipped with standard amenities and toiletries. Guests must try out the international and local Malayan cuisine from four of the on-site restaurants. Cititel Hotel Penang is also experienced and facilitated for business meetings and special events. The conference hall is able to cater up to 750 persons. Visit the gym for a bit of exercise and follow up with a massage session. A 24-hour currency exchange and a travel information service is available at the front desk. Cititel Hotel Penang will undoubtedly enhance your vacation in Penang.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer

Fitness & recreation

  • sauna
  • steamroom

Swimming & soaking

  • hot tub
  • indoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • tours
  • concierge
  • smoking allowed

On-site facilities

  • facilities for disabled guests
  • elevator
  • shops

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities

Languages Spoken

  • English
  • Malay
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Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.

Child and extra bed policy
Children 0-1 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km.Km
Distance to Airport: 25 km.Km
Number of Floors: 16
Number of Restaurants: 2
Number of Rooms : 451
Room Voltage: 240
Time to Airport (Minutes): 20
Year Hotel Built: 1997
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Agoda Verified Reviews

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Very good

  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.5
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for Money 7.5
  • Food/Dining 7.0

9.2 Stephanie B.
June 24, 2016
Great location and service
This hotel has a superb location in Georgetown. Right at the heart of Penang Road, it is surrounded by many famous eateries and it is within walking distance to some famous landmarks. It is also quite near to the bus stop that is passed by buses going to major tourist areas. Service was also so great! When we asked for directions or for cab service, the hotel receptionists even took us outside the hotel to show us the place or to get us a cab! The valet even helped negotiate the cab fare with the driver without us asking him to do so. If I go to Penang I will definitely stay there again. Highly recommended for tourists!

7.2 pooi H.
June 22, 2016
good breakfast
Thumb up for value

7.6 AL A.
June 21, 2016
good location,nice room
WIFI access need to ugrade

7.6 AL A.
June 21, 2016
variety of breakfast food,good location
nice location, and variety of food for breakfast

10 Muthu K.
June 19, 2016
Excellent Stay
This hotel will be my choice for our next visit to Penang. From the bell man to the restaurant staff all were very natural from the heart service. Special Thanks Suzanna who checked us in and or all the assistance. The bell counter team was the Best Team I have ever met. Very professional and service from the Heart. Thanks Guys!

9.6 CHEE L.
June 19, 2016
Excellent hotel
Hotel is situated in the center of the city. All walking distance to most attractions in the city. Ample variety of food and shopping places.

9.6 lai Y.
June 18, 2016
Good stay
6th floor is noisy but if upgraded to the 15th floor, it is very quiet and very clean. It has a great view of the city as well. Convenient for food!

8 YIN L.
June 18, 2016
Excellent customer service especially the F&B captains and staff during breakfast hours.

8 Tong P.
June 18, 2016
Will stay in this hotel again if I ever go Penang for holiday or recommend to friends.

7.6 Harbans S.
June 17, 2016
Good Stay
Quick trip ... good stay