Very good 7.6
Based on 5264 reviews

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About Cititel Hotel Penang


This charming property is an excellent choice for tourists who wish to explore the city by foot as it is in the center of several major attractions. Conveniently located on the upper Penang Road, accessing local venues like Little India, St. Francis Xavier Church, and Cheong Tze Mansion is fairly quick and easy. The property boasts guestrooms equipped with standard amenities and toiletries. Guests must try out the international and local Malayan cuisine from four of the on-site restaurants. Cititel Hotel Penang is also experienced and facilitated for business meetings and special events. The conference hall is able to cater up to 750 persons. Visit the gym for a bit of exercise and follow up with a massage session. A 24-hour currency exchange and a travel information service is available at the front desk. Cititel Hotel Penang will undoubtedly enhance your vacation in Penang.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer

Fitness & recreation

  • Sauna
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [indoor]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • Safety deposit boxes

Languages spoken

  • English
  • Malay
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Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.

Child and extra bed policy
Children 0-1 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km.Km
Distance to Airport: 25 km.Km
Number of Floors: 16
Number of Restaurants: 2
Number of Rooms : 451
Room Voltage: 240
Time to Airport (Minutes): 20
Year Hotel Built: 1997
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Recent customer comments

Filter by traveler type
Very good

  • Cleanliness 7.6
  • Facilities 7.5
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for money 7.5
  • Food/Dining 7.0

amone H. from United States
Solo travelers
Stayed 2 nights in August 2016
Nice stay
Reviewed August 31, 2016

CHING H. from Malaysia
Solo travelers
Stayed one night in August 2016
good to rest
Reviewed August 31, 2016

Ivan L. from Singapore
Business travelers
Stayed one night in August 2016
good location & clean hotel
good location with nice food surrounding the hotel. Room is clean
Reviewed August 31, 2016

anas I. from Malaysia
Families with young children
Stayed one night in August 2016
great hotel
All the stuff are nice. The breakfast buffet have lots of choice from different countries cousin.. Like Japanese india Chinese and so on.. Just a lack of parking spot at the hotel..
Reviewed August 31, 2016

Wei Y. from Malaysia
Families with young children
Stayed 2 nights in August 2016
Overall good
Convenient location
Reviewed August 30, 2016

Dinagaran R. from Malaysia
Stayed 2 nights in August 2016
a bit expensive for the room size, location very good.
good location, clean and friendly staff. However the room size was a bit small for the pricing.
Reviewed August 30, 2016

OOI S. from Malaysia
Stayed one night in August 2016
Good hotel.
Good location, near to town and good staff.
Reviewed August 30, 2016

Shanthini K. from Malaysia
Business travelers
Stayed one night in August 2016
Comfortable N Relax
Comfortable bed i had good sleep. Nice seaview from my room window. Walking distance to shops n pubs.
Reviewed August 29, 2016

Hazlini H. from Malaysia
Business travelers
Stayed 2 nights in August 2016
Value for money. Good breakfast spread. Lobby smell of smoke though could do with an air cleaner.
Reviewed August 29, 2016

Mee L. from Malaysia
Stayed one night in August 2016
Convenient but need to refurbished
Hotel location is convenient. 90s interior, need to refurbished the room. Not into deep sleep because of the bed and pillow is too soft and old. Shower water not enough strong. The tap water was dirty when we turn on, wait for 30mins but still the same. Hotel took immediate action due to the tank maintainance. Problem solved after we came back for meal.
Reviewed August 29, 2016


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