arrow-up-icon Earn points on your loyalty program!

Up to 30% off with Agoda Insider Deals!

About Cititel Hotel Penang


This charming property is an excellent choice for tourists who wish to explore the city by foot as it is in the center of several major attractions. Conveniently located on the upper Penang Road, accessing local venues like Little India, St. Francis Xavier Church, and Cheong Tze Mansion is fairly quick and easy. The property boasts guestrooms equipped with standard amenities and toiletries. Guests must try out the international and local Malayan cuisine from four of the on-site restaurants. Cititel Hotel Penang is also experienced and facilitated for business meetings and special events. The conference hall is able to cater up to 750 persons. Visit the gym for a bit of exercise and follow up with a massage session. A 24-hour currency exchange and a travel information service is available at the front desk. Cititel Hotel Penang will undoubtedly enhance your vacation in Penang.
Show more Show less


Hotel Facilities

  • 24-hour room service
  • airport transfer
  • coffee shop
  • concierge
  • elevator
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • restaurant
  • room service
  • safety deposit boxes
  • shops
  • tours

Sports and Recreation

  • hot tub
  • indoor pool
  • sauna
  • steamroom


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Malay
Show more Show less


Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.

Child and extra bed policy
Children 0-1 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km.Km
Distance to Airport: 25 km.Km
Number of Floors: 16
Number of Restaurants: 2
Number of Rooms : 451
Room Voltage: 240
Time to Airport (Minutes): 20
Year Hotel Built: 1997
Show more Show less

Recent customer comments

Filter by traveler type
All reviews (5100)

Business travelers (1294)

Couples (1599)

Solo travelers (706)

Families with young children (564)

Families with older children (432)

Groups (505)

Very good
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.2 Irene W.
May 04, 2016

6.4 Roslan R.
May 05, 2016
Friendly staff but poor facilities & management
The staffs were very helpful and friendly. It was a breeze during my check-in and check-out. Great location, which is within the city center. However, disappointed with the bathroom as it does not have a door to shield water from the shower from spilling over to other areas of the bathroom. The refrigerator was not functioning and the so called "satellite TV" had a poor reception. The most disappointing fact is that there were very limited parking bays for hotel guests which has 451 rooms. It gets worse when there are functions at the hotel.

7.2 Oong T.
May 03, 2016
Transit from Cititel Express , Ipoh

4.8 Desmond P.
May 04, 2016
It suppose to be a Superior Room Only
Well everything is just fine, beside the parking is very bad term. But once i enter my room, i shock that im getting twin bed room and i thought that is suppose to be queen size bed room. When i call reception they said they are full house. I feel that i been cheated or somehow.

8.8 Hafiz D.
May 02, 2016
Good location / value for money / nice sea view
Perfect for couple who seek a good place to relax and enjoy the busy city of Penang and sea view

7.2 Venus L.
May 05, 2016
Room is small
Room a bit small

8 Mohd M.
May 05, 2016
Excellent location
Near food stall and places to buy stuff like clothes and other merchandise..despite the hotel has small space for parking bay, the internet access was fast and hotel good also great, definitely value for money

8 Nik R.
May 01, 2016

8 Roy A.
May 03, 2016
A lot of hawker food

10 YorkSeng L.
April 30, 2016
Good hotel. great service. value for money
Nice hotel. Able to provide good service. Allow us for late check out while we are having a late check in.