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Cititel Mid Valley Hotel

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200 (Show on map)

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Area: Mid Valley / Bangsar Number of Rooms: 646
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
8342 reviews

Value for Money
7.2
Location
8.6
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
7.0
All reviews (8342)
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Lim K. Families with young children Malaysia, March 23, 2014
good and comfort

near to shoping centre,good location and easily can get the public transport
8
good and comfort to stay at cititel hotel, i will recomended to my friend. If possible pls include the breakfast for 2 person per room.
Wei T. Solo travelers Malaysia, March 23, 2014
Comfort and easy.

Strategic location, inside the shopping mall and good hospitality.
8.3
My stay at the Cititel Mid Valley Hotel was comfort and joy. The hotel is in a very strategic location in where not far from the KL Sentral. No serious issue was encountered during my stay and the staff are very attentive and friendly. However, the hotel is a bit pricey if compared to other hotels near by.
Datin A. Business travelers Malaysia, March 23, 2014
Ok

Shopping Area, Centrally Located, Food Varieties
6
If you want to come to KL for shopping at MID Valley, then you can stay here..
Yee T. Solo travelers Malaysia, March 23, 2014
good comfy relax

location cleanliness convenient
6.7
Meng L. Couples Malaysia, March 23, 2014
Generally ok but conceirge staff not up to mark.

Clean, near shopping areas and fast internet
7.3
Conceirge staff were a big disappointment. First they were not prepared to offer the day's newspaper when asked when I suspect from their conversation that there were still papers available. Furthe, they left you on your own to hail a taxi during rush hours. When we were looking for taxis, they either pretended not to know or not around. They must realize that they are in the front line of the hotel's business. To the customers, they are the face of the hotel. Any bad service from them goes a long way for the hotel. Undoubtedly, getting a taxi during rush hours which happens for most of the day, is a daunting task. But it can be an opportunity for the hotel to sell its branding and good service. Being successful in hailing a taxi is only a small part of the goal. Helping the customers and being pro active in so doing is the real and true test of a quality service.
Derek L. Couples Singapore, March 22, 2014
Dissappointed with room standard and condition

next to shopping Malls and variety of food chain
5.3
Acceptable, just sleep over. But dissappointed with room condition and shower. Bedding is like a star or two standard.
Bernie T. Couples Malaysia, March 22, 2014
poor sound proof cause sleepless night

Dirty, room card not working, poor sound proof
5.7
Fine only
Kerk C. Business travelers Malaysia, March 22, 2014
Citistay

location, location and location
7
ok and convenient because of proximity and accessibility to both the megamall and gardens shopping center. room is quite small comparatively and so is the carpark area.
Chiew Y. Families with young children Malaysia, March 21, 2014
Nice and clean.

Good service. Near to shopping complex. And a clean room
10
Bagus. Easy for the transportation. Location is between town and airport.
Chew W. Business travelers Malaysia, March 21, 2014
Central Location

Location, dining, shopping
8.7
No issues as I normally stay at this hotel on most of my personal/business trips to KL. However the Management must ensure the renovation works are up to standard with proper checks before handover. My newly refurbished room had the vanity sink almost coming off the bracket, the toilet flush broke and some AC sockets were fitted askew. Minor maintenance issues but could've been avoided completely with proper checks.

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Customer Reviews - Cititel Mid Valley Hotel, Kuala Lumpur

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