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About City Garden Hotel

Description

Centrally located on Little Bourke Street, City Garden Hotel is set amidst Queen and Elizabeth Streets. A nice hotel, it is just a stroll away from the city's cafes, restaurants, boutique shops, major department stores, GPO shopping center, and a stone’s throw from China Town. Modernly decorated , this property offers apartment and studio accommodation completed with an LCD TV, high speed internet, private bathroom, direct dial telephone, climate controlled air conditioning, and a work station. Apart from it's excellent location, their apartments also feature splendid amenities like a room kitchen permitting guests to prepare meals within the comfort of their own rooms. Also, all the excitement of the city lies at the doorstep of the City Garden Hotel with entertainment venues such as Rod Laver Arena, Ethiad stadium, MCG, Melbourne Arts Center, the glamorous Southbank, and the Crown entertainment complex. Indeed a great hotel, City Garden Hotel is definitely worth a visit.
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Features

Internet

  • free Wi-Fi in all rooms

Transportation

  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • BBQ facilities
  • vending machine

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Languages Spoken

  • English
  • Chinese (Cantonese)
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Policies

Please note that reception is open 24 hours. A valid credit card pre-authorisation or a cash bond is required upon check-in, for any incidental charges throughout your stay.

The Two Bedroom Family Apartment does not have an elevator.

Car parking is available at an additional charge and subject to availability. Guests planning to arrive by car are requested to contact the property in advance.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00PM
Check-Out Until: 10:00 AM
Distance from City Center: 0km
Distance to Airport: 18. Km
Internet Usage Fee: 12.50 AUD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 5
Number of Rooms : 60
Reception Open Until: 10:00 PM
Time to Airport (Minutes): 20
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.2
  • Location 8.9
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for Money 7.5
  • Food/Dining 5.8

Fanglin C.
China
July 24, 2016
must try
Perfect location, good service and cleaning.

Toh L.
Singapore
July 22, 2016
Basic hotel good for very short stopovers, not recommended for more than 2 days
The good: Excellent location, in the middle of the CBD, easy to get around, many good options around, with many highly recommended restaurants along the same street. The studio I stayed in had a well equipped kitchenette complete with stove, pots and pans, knives, and rock and wine glasses. The housekeeping staff were friendly and helpful (a lot nicer than the reception staff). The bad: Very thin walls and floors, I could hear my adjacent neighbours coming and going, and my upstairs neighbours walking around their room in shoes. I could also hear the activities in the alley next to the hotel. My experience: The reception staff are not the most friendly or helpful, depending on who you encounter. There was a female counter staff whom I approached to help call and confirm my airport transfer, which she gladly helped. Then on my last day I had realised I acceidently left 3 pieces of premium cheese in the fridge an hour after checking out, I called up the hotel knowing they usually clean the rooms only 1-2 hours after guests check out, but the male reception staff said food items are usually all thrown out, I asked if he could check with housekeeping and he said ok. A while later I went back to pick up my luggage and the same reception staff who answered my call repeated that all good items are usually thrown out. I asked if I could speak to the housekeeping staff, he replied I could if I liked. The housekeeping staff on my floor were very friendly and a male staff asked if my food items were sealed and I would like to look through the trash. He immediately led me to the trash that was gathered from my floor, where I recognized a bag from my room and found my cheeses. When my pick up seem to be running late, and my group approached the reception, the older male reception staff who just started his shift immediately declared that he was not the on who made the booking so he doesn't know anything. It was the same housekeeping staff who helped me out that assured

Feddy C.
Australia
July 12, 2016
Credit Card
I am extremely upset with the behavior of the receptin staff by making a photocopy of my Credit Card without my permission, she explained that she require a copy as deposit, I told her this is personal information and request for the copy back, she REFUSED with an excuse that the paper also got peraonal information! !! WHAT A DOUBLE STANDARD.

Teeraporn S.
Thailand
July 12, 2016
You got what you paid for
Good location. That's all it has to offer. The hotel place is old.

jenyfer A.
Philippines
June 22, 2016
Over Rated
It's not what it looks on internet

Bee N.
Malaysia
June 22, 2016
Great location
Need to improve air quality. Was arranged a room near to exhaust from neighbouring kitchen. However, staff helped to change to another room after many times feedback. Was there 7days.

kelly I.
Australia
June 21, 2016
Great Location & friendly staff
After a red eye flight from Perth and only an hour of sleep we were allowed to check in at 7am at no extra cost! So thankful for the staff to allow such an early check in. Great Location, close to anything you need. Second time staying at City Garden and will continue to do so. Rooms could do with a paint, but who cares when everything else is fantastic.

Janine H.
Japan
June 20, 2016
I would never stay here again!
The hotel is in desperate need of some TLC - the walls were badly scuffed, the hallway needs a paint job and the carpet is in pretty bad condition. The air con unit in our hotel room wasn't working so I asked for a heater or extra blankets so we wouldn't freeze overnight. We were told there were no heaters and we eventually got some blankets after the staff member disappeared for almost an hour - I thought a 3.5 star hotel was supposed to have spare blankets in the rooms! I was told the air con unit would be fixed the next day but wasn't. The TV screen was smaller than my computer screen and only had 5 channels! Considering we paid almost $200 per night for the room, it just wasn't good enough!

Rick W.
Australia
June 11, 2016
Good
Ok

Chunmei M.
China
June 09, 2016
Very Happy
All staff were polite, especially the manager who went out of her way to help us. The location of this hotel is excellent, placed close to China town restaurants and City centre. Our room was a double bed studio with kitchenette, most important for cooking. The room was very quiet and safe. I believe it was well worth the money. Will stay in this hotel again on our many trips to Melbourne.



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