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Very good 7.4
Based on 1506 reviews

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Very good



based on 1506 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

lawrence M.
United States
November 24, 2014
long wait for check in....over an hour
location, location, and fitness room
Got into room late, then no cable TV service for two days, finally changed rooms after "MAJOR" complaint. Also, the buffet breakfast has deteriorated from our last visit. The saving grace was the shift manager: Sally Dela Cruz. She sorted out our room problem promptly and was very helpful. Maybe I just had some bad luck. I will return, if I have business in the area again.

Ediwn M.
United States
November 22, 2014
My stay at City Garden Suites
Staff, cleanliness, and staff! Cant say enough about the staff
Check in was easy and fast. Room was ready and clean. Room size is adequate, but bathroom was a little smaller than it could be. Stay was pleasant. The breakfast buffet was much less than good.Let me first say that I am a ovo/lacto and low glycemic vegetarian, so food i consume is limited. Full disclosure. The first day a couple of trays were empty, but I was in a hurry and had the guy cook me an omelette to order , it was ok. There was one veggie dish in the buffet of about 10 dishes. They did offer salad, but that is not a breakfast item for me. Coffee was ok. Staff was very attentive. Second day, I was not in such a rush. Again, Only one veggie dish available. Went to get coffee, and no cups. The waitress asked, do you want coffee? I polite replied, of course. The cups arrived in a few minutes and when i picked up a cup she poured it for me. I asked the cook for 3 eggs over easy. I was going to ask for 3 poached eggs, but thought better of that as poaching is a delicate way of cooking eggs not easily learned.I got 3 eggs with broken yolks. It seems anyone can be hired and called a cook. However, a cook who cant make an over easy egg is not a cook. I will admit that I wasn't expecting much as a vegetarian, but they proved to be less than that! However, if you eat dead animals, the buffet would probably be ok. If not included in your room rate, it is 350php. that evening I didn't feel like going out and called room service for a pizza which the room service menu had great pictures of. They were not available! The checkout needs a huge amount of improvement. There were 2 staff to handle checkouts and check ins. I waited for about 25 minutes to be helped. The checkout took less than 10 minutes once someone was available to help me. This is a staffing issue and not a problem with the staff. In summary, I would recommend the City Garden Suites and would stay again, as part of the issues I mentioned are related to me being a vegetarian.

Roland D.
United States
November 19, 2014
Better Than Expected
The food surprised me; BETTER, Very professional staff & quick in/out. Not a common practice in the Philippines.
The bed was a bit soft for my liking and only one elevator but it was never an issue. I recommend a stay at City Garden Suites.

Steven S.
United States
November 18, 2014
Decent hotel for a couple nights
Staff were very friendly
Parking is small area only about 4 cars can park there. The food could be better the breakfast buffet food was cold

Anders K.
Denmark
November 18, 2014
Noisy, slow check inn, bad service
Location
Bad service, slow check inn and very noicy

ormond D.
Australia
November 18, 2014
good value hotel in ermita, manila
friendly staff, breakfast buffet, location
I regularly stay at the city gardens suites in Ermita in Manila. The location although in a poorer area is close to entertainment areas, robinsons department store and manila bay. The hotel is clean, good buffet breakfast and very friendly staff. I will continue to stay at this hotel, which is good value for money.

Jacqueline A.
United States
November 14, 2014
great place!
location, quality, rooms clean
Clean beds, hot water, wifi, great location, buffet breakfast, what more can you ask for?

ormond D.
Australia
November 13, 2014
good hotel in ermita area of manila
friendly staff, location, value for money
I regularly stay at this hotel whilst visiting manila, very friendly staff, rooms clean, breakfast buffet generally good, hotel good value for money,location ok, very close to manila bay and robinsons department store and manila night life. I usually stay at this hotel when in manila and will continue to stay here

jaime V.
Australia
November 06, 2014
single beds wheels moved, mattress no good
friendly staff.
Uncomfortable beds, difficult to sleep..staff was friendly..

Michael W.
Philippines
November 04, 2014
Very Nice
Food Location Price
Very nice, if the chance comes around again would stay there for sure.