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Very good 7.4
Based on 1506 reviews

Recent customer comments

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Very good



based on 1506 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

Hock M.
Singapore
August 11, 2014
Cheated by the free wifi
Location, friendly staff.
I stayed here almost every month. Recently, they started charging for the wifi. What I mean is that they give free wifi but you can't do much things other than check emails. You can't even Skype or surf website. For that, you will need to pay. Please don't claim you have free wifi if it is limited bandwidth only. This is cheating. Wifi is important to me as business traveller. I would definitely consider other hotels nearby.

La C.
South Korea
August 05, 2014
Affordable and conveniently located
affordable, clean hotel facility, good location near bars and restaurants
compared to other hotels nearby, this hotel is not crowded with unpleasant people. Early booking gives me a big discount and whenever I go to Manila for one night stay, I want to stay here. hotels in Manila are either unreasonably expensive or affordable but I can't find a affordable, clean and pleasant hotel like City Garden Suites.

ann L.
Philippines
August 01, 2014
Disappointing stay
location, money
It was not my first time to stay in this hotel but this was my worst stay there. I stayed there because I have a seminar nearby and its cheaper to stay here. Although the price in nearby hotels our quite cheaper but since I already stayed here I opt City Garden. I was disappointed, although I asked for three things before my check-in namely: late check-in, high floor and huge bed. Yes they complied to the two but the latter was quite disappointing, I stayed in the very top floor (9th) and the elevator is not working properly. Huge bed? seriously was that huge enough for you?. On my second day, I had a hard time entering my room because of the card key plus it broke. I immediately called the reception and it took them ten long minutes. Poor service plus the television there's a weird sound that bothered me its like every 30mins you will hear some weird noise. The light in the door was not working either and the table was not cleaned properly. I will not stay here again and will look for another hotel. There was no comfort and no value for money. Plus they gave me a hard time getting my security deposit back, I just asked my friend to check me out since I was in the seminar and gave her the acknowledgment receipt but the manager didnt allowed her. They said I should pick that up myself, I sent them authorization letter through email while in my seminar and they still refused. I don't know what there policy is but the receipt was there and I'm just asking the return of my money. After an hour I guess they gave my money to my friend. It's quite a mess and hassle plus time consuming on our part. I will definitely not stay here again.

Zayed A.
Saudi Arabia
July 31, 2014
value for money, busy area
location, near business area, nightlife
nice but area is not clean. be careful if u plan to eat outside. next door bar got live band.

Zayed A.
Saudi Arabia
July 31, 2014
value for money, busy area
location, near business area, nightlife
nice but area is not clean. be careful if u plan to eat outside. next door bar got live band.

Alex M.
United States
July 24, 2014
Staff was very nice & helpful. Would come back .
Fast service, no language barrier, & very friendly
Very nice and cool.

Bryon W.
Australia
July 22, 2014
Pleasant and relaxing
Friendly staff. great service, quiet

robert S.
United States
June 27, 2014
The Hotel was good the Wifi was less that I expect
Location Location Location
It was ok, But I did ask for assistance with the WiFi and no one came, then the TV malfunctioned and that was also not acted on until I complained to the manager

Lonnie H.
United States
June 26, 2014
Bad
Nothing
My booking statement claimed the price paid include my guest, after arriving I was told I had to pay extra for my guest. Breakfast was not included. Once in the room the TV did not have any cable channels. After 3 phone calls to the front desk about the TV I had to go to the front desk and complain. Once the engineers installed a cable box I could NOT get all the TV channels to work. On the 6th floor the street noise was loud. Bugs in the room. The bed was not comfortable it sagged in the middle and the pillows were like rocks. I do not plan to stay there every again. Out of the 7 hotels I stayed at it rated 5( 1 being the best).

robert S.
United States
June 23, 2014
Wifi too slow and TV did not work
Location, Location Location
The promised WIFI did not work at a speed that I could use SKYPE, asking the hotel staff for assistance did not work, no one showed up. The TV did not work after day 1, again the staff did not assist. Contacting the manager she told me there was an new XD box install, which didn't make sense or fix the issue. This is my second stay at this hotel. But it will be my last.