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Very good 7.4
Based on 1500 reviews

Agoda Verified Reviews

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Very good



based on 1500 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.7
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

7.7 Brad T.
Australia
January 14, 2014
Home away from Home
The location is good for shopping and close to the airport.Also is close to the nightlife
I always enjoy staying at City Gardens, I am there every few months and the Staff always welcome me back like an old friend.

8 matt M.
United States
January 14, 2014
close to saint luke's hospital and us embassy
close to saint luke's, us embassy and convenient
we stayed here because it is close to saint luke's and the us embassy- places visa applicants need to visit. the service was good and the hotel was clean. the staff seems a bit overwhelmed but the room service was good. a lot of comings and goings in the lobby. the location of the hotel is somewhat seedy. staff is friendly. breakfast is average.

6.3 Mark G.
Philippines
January 12, 2014
accessible to shopping malls and nightlife.
accessible, good for budget, clean
Small room but as what we were expecting but with good wifi access. Accessible to Mall.

6.3 Khairil B.
Malaysia
January 11, 2014
Comfort stayed
Clean, Friendly staff and secure
Satisfied with room and service. hotel offered in room massage and service a little bit pricy.

2 William H.
United States
January 06, 2014
Avoid this hotel!
Nothing
“They attempted to get more money from me despite full prepayment!” 0 of 5 stars I booked erroneously a room which was reserved for a single person through Agoda. I've booked hundreds of rooms this way and to be honest never looked. Well after a great week in Puerto Galera my fiance' and I were hot sweaty (Manila heat) and just wanted to take a shower, change and go shopping. The receptionist (a rather rude twit) who knows NOTHING about customer service goes through the booking process and then prior to giving us the room key unceremoniously points out that the booking is for one person like we were major criminals. I asked for a management representative to sort this out as I am a very frequent customer. A gentleman who never identifies himself points out the one person category on my voucher and tells me there is nothing that can be done. I then request a refund and booking cancellation. This management rep tels me to take it up with Agoda and smiles. Ultimately after ensuring that they make a notation that I showed up on time to accept my accomodation but was refused. He then calls up someone on the phone whom I later identify as reservation agent who asks me to pay to allow my fiance' to check in with me. I declined as I could see that this is not the type of hotel inwhich I would like to stay. I will NEVER recomend this hotel to anyone!

3.3 Mercedita K.
United States
January 03, 2014
The security was very bad .
Very bad experienced.
I will contact your customer support soon..about our stay in this hotel.

8.7 Andison K.
Philippines
January 01, 2014
Bang for a buck hotel
Space, Convenience, Consideration
Ok for immediate or impromptu hotel stays in Malate, Manila

8.7 Choon W.
Malaysia
December 29, 2013
nice, clean room
nice, clean room

8 Roberto U.
Philippines
December 27, 2013
My stay here has always been good.
There's smoking room. Have to request for it earlier.
I have stayed with this hotel everytime I come to Manila. My stay was okay without problems.

6 young C.
South Korea
December 27, 2013
Convenient Location
Good breakfast provided by the people of City Garden
Mabini Street, You need to feel inner city life of Philippines, so many people are asking for their own purpose willingness. Highly recommend this hotel to stay in the street of Mabini one way road. Fully enjoyed the location and hotel.