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Very good 7.4
Based on 1506 reviews

Recent customer comments

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Very good



based on 1506 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.6
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

James S.
Canada
January 11, 2013
Great service throughout the hotel
Check In was quick and painless, Standard Room was more than adequate, Central location to historical areas of Manila
This stay, though brief, just further confirmed to me that the City Gardens is a "High End Hotel" at "Economy Rates"! I found great service at every area of this hotel, and all they ask is for smile in return, and maybe some acknowledgement of their efforts. You get more flies with honey....and many tourists should learn that travelling tool!

XUAN F.
China
January 09, 2013
the worst of worst hotel in Manila
the worst hotel, the worst service
i booked this hotel but i didn't stay there. because i had meet the worst reception and the worst of worst manager on duty there. Totally the worst hotel in Manila.

Hans V.
Switzerland
January 08, 2013
Nice and clean hotel, very friendly staff
not far from airport, very close to shopping mall Robinson
The hotel is situated in Ermita, not too far from airport. The proximity to the big Robinson mall is a big advantage, as well as being in the middle of nightlife. The hotel romms are clean, WiFi is working perfectly, the breakfast is very good with good variety. Hotel staff is very friendly and helpful

Gian W.
Philippines
January 05, 2013
Nice and great
good for budget
Stayed here for new year and it all went well. Room is quite big for us as expected.

CHARBEL G.
Lithuania
January 02, 2013
great location
nice staff
Check in was quick, Front office staff very efficient Bell service very good. Room was a dissappointment, very poor maintenance both engineering and housekeeping, the wires bedind the bedside table are definitely an eyesore if not fire hazzard, well nothing untoward happen, but the last string was the towels, really old stained towels were set in the rooms, I wonder if the HK supervisor of the Hotel Housekeeper had a change to see these items and if they expect the paying guest to use them, really felt short changed. i called the housekeeping, they seemed not being able to help and it looks like this are the only type of towels they have... Breakfast was so so, maybe because they are busy....but its chaotic, and nobody seems to be on top of anything, we came some one took our room number and we were left to see if we will sit on a dirty table or fight to get one. i can see a very undermanned, untrained batch of young crew who were not being directed. Check out was smooth...transport assistance well handled. I just hope someone in the hotel see from the guest point of view what product is being offered by the hotel...this building was once a towering glory of quality hospitality service in Manila......

Joanna Y.
Philippines
January 01, 2013
The Perfect Place to stay every time I'm in Manila
comfortable rooms and facilities, great location, nice service
I stay at City Garden suites every time I am in Manila. Its location is perfect for me because I am very familiar with the surrounding area. The room was a little small but when I came back after 2 days [Dec. 2931] the staff upgraded me and my daughter to a much bigger and nicer room for the same rate. It was a nice gesture and recognition of my preference for City Garden Suites.

Joanna Y.
Philippines
January 01, 2013
The Perfect Place to Stay every time I'm in Manila
Great location, great service and staff, I like the rooms
The staff upgraded my room [Superior without breakfast] to a much larger room for the same rate. They attended to all my needs and made sure I was comfortable. The staff are very friendly and even the Chief Security officer [who I found out later was also from my hometown]went out of their way to make us feel at home.

Daniel S.
United Kingdom
December 27, 2012
what I needed
OK
i was meeting other people at this hotel, otherwise i wouldn't have booked it. Nothing particularly wrong with it, just no other reason to be there.

Ronald S.
United States
December 21, 2012
My Favorite Ermita Hotel
Suites are really nice
Beware the 5th floor as it is under renovation. My room was so bad that we had to request a move...went down to 3rd floor and room was wonderful. Really nice breakfast buffet too. I will stay here again for sure.

Per J.
Norway
December 21, 2012
A very good hotel
Clean, good food.
I liked the hotel and can reccomend it to any in need of a good place to stay in Manila.