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City Garden Suites Hotel

1158 A. Mabini Street, Ermita, Manila, Philippines 1000 (Show on map)

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Hotel Area: Ermita Number of Rooms: 142
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
1304 reviews

Value for Money
7.5
Location
7.5
Staff Performance
7.4
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.5
Food/Dining
7.0
All reviews (1304)
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David S. Business travelers United Kingdom, March 15, 2012
Great Hotel, pity about the locatio

Service and Friendliness
7.3
was initially given a standard room (had booked 1 bedroom suite) but was changed immediately to correct type. the service was excellent and i was impressed at the attention given to all guests, while it may not be to the same standard as the top hotel chains, the price made it much more appealing. will stay there again.
Nightlife Tip: Some great bars nearby
Selwyn R. Solo travelers Seychelles, March 13, 2012
Good location

Close to airport for transit pax
7
Stay there transit for 1 night. Room had 2 single bed, Good size, Welcoming upon arrival.
Darren T. Solo travelers Australia, March 12, 2012
Pickpockets in front of hotel are out of control

Great staff and a nice hotel
7
Having stayed at this hotel several times over the last 3 years I am sad to say that my recent stay will probably be my last. The pick pockets (not beggars) are concentrating on guests returning to the hotel and surround you and try and steal from you right up to the entrance. They are operating in groups of 6 or 7 in both broad daylight and night time. Most of them are hanging around the front of the cowboy grill and posing as flower sellers and most are female with 2 adult aged ones coordinating. There has always been beggars/flower sellers but now they have progressed to putting their hands in your pockets and taking what they can and you cannot smash them or you are in trouble. I have been coming to Manila for 20 years and was hit 6 yes SIX times in 5 days and ended up checking out early because of the pickpockets. On a positive note, the staff at the hotel are very good and the rooms are decent, but it is not worth while staying there anymore unless they move the pickpockets on. Sad to say but true.
Nightlife Tip: Be very careful walking back to hotel along Mabini street if you are passing the cowboy grill. The flower sellers are now organized pickpockets. I am a big guy who is very fit and a non drinker yet I was targeted several times, they are desperate and do not discriminate against travelers.
Yin C. Solo travelers Malaysia, March 11, 2012
great location but small room

Staff were helpful and friendly. Room was clean and room service was efficient too.
7.3
Overall, a pleasand hotel in a great location, near a big mall, restaurants and entertainment. Public transport is easily available right at the doorstep. Staff are friendly and helpful and have a smile always. Although the rooms are small, they are kept very clean.
Allen S. Solo travelers Australia, March 11, 2012
The rooms were very clean and well laid out

Staff were very helpful and graceful
8.7
Really enjoyed the free breakfast and missed a swimming pool.
Sightseeing/Attractions Tip: Close to the parks and St Augustin's
Nigel R. Solo travelers United Kingdom, March 10, 2012
Well located hotel for airport, malls, Manila Bay.

Friendly service, varied choices for breakfast and hotel dining.
9.7
have stayed here before and the hotel is consistant regarding service, good choices of roooms, friendly service and helpful staff. approx 20 minutes taxi ride from airport, and meter taxi fare is no more than pesos. hotel is known by taxi drivers which is helpful if a first time visitor.
Sightseeing/Attractions Tip: Hotel is close to Malls, Manila Bay and Rizal Park.
Ingrid S. Couples Norway, March 10, 2012
I would not book this hotel again

Cold refrigirator contained a lot of different kinds of drinks
6
The hotel was not realy what I had expected. The room was a bit wear out and the bathroom was small . They advertised for happy hours and ladys nigt etc. inn the room, but the was nothing of the kind in the hotel. The breakfast bufe was ok with good service.The aercindition was good and the refrigirator was cold and contained a lot of different kinds of drinks. In the end it was not so bad after all.
Choo H. Business travelers Malaysia, March 9, 2012
good service

staff friendly
5
location not good, surrounding area was unsafe. advise by hotel staff not to walk around in the surrounding area. a lot of pick pocket. room very small, but bathroom big as half of the room. very friendly staff. satisfy with the breakfast. still using window type aircond and 1 single bed only for the standard room. will not stay here again !!
Choong Y. Solo travelers Singapore, March 5, 2012
Very comfortable hotel and service is great

Friendly and warm services
7
This is my 2nd time staying in this hotel and would definitely recommend my friends to stay in this hotel too.
Frank F. Couples United States of America, March 4, 2012
Horrible Hotel

none
2
i have stayed here several times over the past few years and each time it gets worse. they have this new guy working the front desk now, his name is peter. dont believe anything he tells you. the guy lies thru his teeth. also, i had a problem with a girl working the front desk, her name is tin. dont waste your time talking to her either, complete idiot. i reserved a room with a double bed for me and my wife, they gave me a room with 2 singles pushed together. stupid ! anyway the room was filthy, ants, roaches, and i heard something inside the wall. could have been a mouse/rat. do yourself a favor and dont stay here. there are plenty of other nice hotels in the area.

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Customer Reviews - City Garden Suites Hotel, Manila

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