arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.4
Based on 1505 reviews

Recent customer comments

Filter by traveler type
Very good

based on 1505 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.5
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

Ronald L.
July 25, 2012
Good location poor service staff
a lot of pubs and eateries around this hotel
cowboy grill is right opposite as is lots of ktv bars and pubs and eateries. many money changers also but a bit unsafe to walk around this area late at night. take a taxi. as for the hotel , in hotel food prices and quality is dissapointing but luckily lots of choices nearby. dont expect anything much, little things might not work in your room, ie the card key, the cable channels, the hot water etc.

Ronald L.
July 25, 2012
Good location !
Budget Priced
Value for money is the thing if you go for this hotel. Dont expect any premier treatments etc then you are okay. small kinks , things may not work like your hot water. and very slow staff service whether at check in or check out. But for its price, maybe this is to be expected.

Ronald L.
July 25, 2012
Good Location
location near to eateries and Robinson Mall Malate
city garden is sister hotel to lotus garden down the road. why the owner would put up 2 hotels so near each other i would not know. city garden is slightly worse located but we are talking just a few extra steps. its great point is the low cost. its worst point is the staff service levels.

Ronald L.
July 25, 2012
budget priced hotel
Good location
Terrible sound, they have some construction and renovation on going and you can hear it so loud in your rooms. It will be okay if you are out during day time and back only after office hours , then the sound stops. But if you are in during day time, the sound can drive you. Not too sure when all the contruction and reno will stop but count on it to last till at least end Dec 2012.

Roger K.
July 25, 2012
lovely hotel with friendly staffs
It's a nice hotel in tourist location
my stay was very pleasant until the day when I check out, I realized that i made a mistake in the booking as I over booked for additional one more day. I requested the hotel to to consider my future stay and grant me a reservation si that I can book with Agoda for the rest of my stay since I am a regular travelling to Manila. the General Manager out right rejected my request. it was a genuine mistake and I regret to say that I will not book that hotel again.

Ma J.
July 24, 2012
Great Service and location.
NIce rooms, lobby and food service. Kind staff.
This place is near everything... hospital, shopping mall, parks. Good price too!

Saudi Arabia
July 23, 2012
bad service
bad smell in rooms
i dont like it at all . smell in room is bad , all days when i stay in hotel they made some reconstraction inside it was very nosy from 8 am to 16 pm all days . i cant ejoy my stay there. never back !

Kyl E.
United States
July 20, 2012
Lovely and spacious room
Location And service
Very accomodating and a superb service. My request was granted i enjoyed my stay and will recommend to my friends and family. Room was spacious and associates were very helpful.

Benjie B.
July 17, 2012
Accesible location but flood prone.
Location is a plus, buffet breakfast was good.
The service was good but you can do better. It takes time for the reception staff to check out a guest on a non busy day.Personalized service should be your goal and not let a guest wait for several minutes just to check out. I also work on a hotel and it is unacceptable to let a guest stand in the counter while you converse on the phone.

Roger K.
July 17, 2012
nice hotel but with incompetent general manager
nice rooms
it was a very pleasant stay and the staffs were very helpful, mu friend had some error in the booking and requested the General Manager for assistance but he was not so helpful.