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Very good 7.4
Based on 1500 reviews

Recent customer comments

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Very good

based on 1500 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.7
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 6.9

May 28, 2012
Great location to Manila City Centre
The room and bathroom are clean. Great location.
Overall, I had a great stay in this hotel. The location is great for those who have business in Manila City Centre. However, be careful to go outside hotel at night as the surrounding area is not so safe, especially for foreigners, as I were told by the taxi driver.

mary G.
May 27, 2012
Ok Hotel and Small Rooms
Breakfast Staff are nice and friendly and attentive!!!
There's a lot to say about this hotel and the only positive is it's very close to US Embassy and St. Lukes Clinic and the breakfast staff are nice and friendly and attentive. The negatives: Poor Reception Staff for giving us 1 keycard but when my American hubby requested for it, he was given right away w/o any word. On check-out, it took us to wait for an hour to take our luggages down. Wifi in the room is really crap. We called reception 3x but nobody came to check so we used our smartbro instead. Water in the shower is not flowing freely so uve got to use ur feet to drain the water. AC in the room is also rubbish. I wont recommend this hotel to anybody i know.

Jeffrey S.
United States
May 26, 2012
Special hotel with excellent service
Large rooms. special location, nice buffet breakfast
I enjoyed the fast check-in, friendly service and large rooms. The rooms were very comfortable and spacious. This is the second time that I stayed in this hotel. There was both hot and cols running water. The air conditioning was very good. The buffet breakfast was nice. There was enough variety to keep you coming back. The location is terrific. The hotel is in near proximity to Robinson Mall, restaurants and bars.

Johann B.
May 25, 2012
Nice hotel and friendly personell
Ideal location
For me as usual, Family friendly hotel not too expensive but good service.

Rafael J.
May 24, 2012
Reasonably-priced in a great location
Spacious rooms and good location
we were upgraded to an executive room, which was good because it was a lot more spacious than the superior room in the website.

christopher T.
United States
May 22, 2012
Average hotel at best
decent breakfast buffet
overall a fair hotel with only average hotel room amenities. no swimming pool, nor a gym or spa. the hotel is close to the u.s. embassy and shopping, however. the rooms are small and need considerable updating. for the money there are far better options in metro-manila.

Grace C.
May 21, 2012
Clean room plus good location
Clean rooms, courteous staff, located near airport.
i enjoyed my stay at city garden suites hotel on may 11-14, 2012. the hotel staff are nice and accommodating. i didn't had a hard time upgrading my room reservation to accommodate my son who arrived from australia to join my daughter and me for mother's day. the room was exacted as saw it posted and described at agoda website so i had no bad surprise to complain about. if only the traffic is less chaotic and the sight fronting the hotel is less messy, the place is almost perfect. even so, i would gladly recommend city garden suites hotel to friends. i myself have stayed here more than once actually and i would not mind coming back.

Jeffrey T.
New Zealand
May 21, 2012
OK but rooms a bit small
Good front reception staff
A little disappointed with initial room given me, the window didn't close properly so hot air coming into room and subsequently room not cooling properly. I requested a double bed but all I was given was single. I thought trying the city Garden suites would be better than the Lotus Garden as they are sister hotels. But value for money I found Lotus Gardens bigger rooms and air conditioning worked better.

Mark B.
United States
May 20, 2012
Convenient location, friendly staff
Buffet breakfast
slow wifi in rooms and overall in hotel with periodic drops

May 18, 2012
Service with a smile. Staff are accomodating
The room is very clean.
I really love to stay in this hotel aside from the fact that the hotel is near by the shopping mall and also this hotel is very clean staff are very accommodating.