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Citybest Hotel

31-33 Mansfield Road, Ilford, Greater London East, London, United Kingdom IG1 3BB (Show on map)

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Above average
based on 21 reviews
  • Area: Greater London East
  • Rooms : 25
  • Free Wi-Fi

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Room Types
Double Room
Triple Room
Twin Room
Double Room
Twin Room
Triple Room
Junior Suite
Junior Suite
Basic Triple Room with Shared Bathroom
Basic Triple Room with Shared Bathroom
Basic Double Room with Shared Bathroom


When would you like to stay at this hotel?

Features of Citybest Hotel

24-hour front desk

airport transfer

car park

coffee shop

laundry service

luggage storage

meeting facilities


smoking area


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken







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Citybest Hotel is conveniently located 10 minutes from London Excel, London City Airport, and Westfield Startford. Furthermore, a 25 minutes journey from the Tube will get to in the heart of London's West End and popular tourist attraction likes Tower of London, Big Ben and Buckingham Palace. Separate shower and tub, coffee/tea maker, shower are among the amenities guests will find in every room. In addition, this property in Ilford has disabled facilities, business center. With its commitment to service and focus on hospitality, guest will enjoy their stay at Citybest Hotel. Citybest Hotel is conveniently located 10 minutes from London Excel, London City Airport, and ... see more
Please note that all children under 3 years stay with no extra charge when using existing beds. There is no capacity for extra beds or cots in the room.

Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s)
Must use an extra bed

Guests over 3 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From
11:00 AM

Check-Out Until
11:00 AM

Number of Rooms

Time to Airport (Minutes)

Recent customer comments

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Above average


from 21 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (21)
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Nana K. Couples United Kingdom, November 13, 2014
Excellent service all round

food / room / Enviroment
good experince
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Przemyslaw O. Business travelers Poland, October 29, 2014

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Joe G. Couples United States of America, August 8, 2014
joes views

food, staff, and parking
Very nice.
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Elisabeth G. Couples United Kingdom, July 26, 2014
Not what we were expecting

Location, staff, breakfast
No bathroom in the room. Neither Agoda nor the hotel website made this clear. For the price I would expect an en suite bathroom. Had to pay to upgrade to an en suite. The room we were given was sweltering hot, tiny, on the 3rd floor (no lift) and had a slanted ceiling so my 6ft 4 boyfriend couldn't stand up in most of the room. There were no bath products in the shower apart from a little soap and only 2 small bath towels. We complained to the hotel staff who, to be fair - were very helpful The room cost it was pretty disappointing as I would expect more for this price in East London/Essex. On the plus side - the reception staff were quite friendly and helpful
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James B. Couples Ireland, July 20, 2014
not bad for price;-)

staff, breakfast,free wifi
considering we stayed a saturday night 5o pounds for 2 people and breakfast was a pretty good deal;-) room smelled slightly of mould, but the bathroom etc was spotless,
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Jari L. Families with young children Finland, July 9, 2014
First and last, shared bathroom, broken furnitures, dirty and walls like papers.
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Wayne R. Couples New Zealand, July 1, 2014
Citybest Hotel
blood stained bedding
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Hasna B. Solo travelers United Kingdom, June 25, 2014
When we open door there was to many mosquito n bee

Nothing good, don't waste your money, one Asian girl working on reception she's so rud,
Didn't like .I asked for a fly killer spray to a room cleaner girl she said they don't have fly killer spray then I asked her again and she give me one , very funny
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Joseph O. Business travelers Nigeria, December 23, 2012
Neat, quiet hotel

Comfortable rooms and nice breakfast
I enjoyed my stay at the hotel, but I thought that there should more TV entertainment/sports channels.
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Hristo M. Couples Bulgaria, September 23, 2012
Alright for the price

located close to Ilford centre with loads of shops and restaurants near by, breakfast is ok (with most of the components of an English breakfast)
This hotel was better than we expected for the price we paid for the double room. It had its own little bathroom and the cleaners were quite friendly. The bed linen and towels were changed everyday, and there was even a kettle with coffee (that was replaced by new instant Ness every morning). The breakfast was kind of early and a little disappointing (you don't get any fruit or veg), but there always are cons. The biggest problem was the internet, which is only available in the reception area, where there are solely 3 sitting spaces (armchair, sofa)for guests of the hotel, so if you want to use it - be quick! Otherwise , there is always the option to pay for BT Fon wireless connection, but that's a little salty price-wise (15 pounds for 5 days). To coclude - staff is nice, hygiene is good, internet is not convenient and breakfast is satisfactory. If you are looking for an alright place to stay I recommed it, if you are looking for a honeymoon sweet - well, not so much.
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Customers like this hotel for:
Nearest transport:
  • Gants Hill Tube Station (1.6 Km / 20 min walk)
Area recommended for:
  • culture
  • nightlife
  • restaurants
Distance to airport:
  • London City Airport (6.4 Km)
  • London Heathrow Airport (37.4 Km)
Customer comments:
  • "Comfortable rooms " , "Excellent service" , "Nice breakfast"
Top attractions in the area:
  • Stratford Shopping Centre (5.0 Km)
  • The Shard / London Bridge Tower (6.5 Km)
  • Primark (8.6 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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