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Recent customer comments

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All reviews (650)

Business travelers (26)

Couples (313)

Solo travelers (166)

Families with young children (32)

Families with older children (40)

Groups (73)

based on 650 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9.7 Kit S.
January 11, 2015
Excellent service and location
Service, location and cleanliness
Very impressed with the friendly, courteous and helpful staff. Location was excellent. Will stay there again.

10 Lynn C.
January 02, 2015
One of the best services received
Good service, clean and cozy
I've stayed in a few hotels in Taipei and Cityinn provided one of the best services. Each time we returned to our hotel, their counter staff will all stand up and greet us no matter how busy they were. Room was clean and cozy, though abit small which is common in most Taipei hotels. I would definitely come back here again on my next trip to Taipei!

8 Jelene L.
December 01, 2014
I want to go back to City inn! :)
Friendliness of the Staff, Freebies, and Location
Very satisfied with the service though room and lobby space were quite small

10 Wee Y.
November 24, 2014
location and wonderful staff
location and wonderful staff
location and wonderful staff.

8 sook L.
February 02, 2015
Value for money
Cleanliness, friendly and helpful staff, good location
I had a pleasant stay at the hotel. It was value for money with good location and the room was really clean and new. The staff at the counter was very helpful to assist with my travel queries too.

10 Phyllis P.
January 11, 2015
Best Customer Service ever
Service, Location and affordable.
By far the best. Both my travel companion and I were really please with our stay there. It was really neat clean and nice. The staff were really friendly, and helpful. They even planned a day's itinerary for us, which I thou was really a bonus. They were really sweet to have written a card for us on our last day too.

9.3 Filip O.
January 02, 2015
Good Loacation
Very good location, informative and helpful staff, cleanliness
I stayed in the hotel for 5 nights. No breakfast is provided, but there is a little kitchenette with an espresso machine, microwave and tea, which is for free and available at all time. The room was bit small but having enough space for everything. The bathroom was clean. Although located at a busy side road, there was no significant noise in the room, also the aircon worked quietly.

9.7 Wee Y.
November 19, 2014
super location
location, friendly staff, no frills
Like it for the no-frills experience. Staff were superb, very friendly and make us felt like home. plus the taipei train station area is extremely convenient.

8.3 TING C.
Hong Kong
January 05, 2015
nice trip
good service and good staff and nice hotel

9.3 Bee R.
October 29, 2014
5days in Taipei
Good Location near Taipei Main Station