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Cityscape Hotel

Ayala Access Road, F. Cabahug Street corner H. Cortes, Subangdaku, Mandaue City, Cebu City, Cebu, Philippines 6000 (Show on map)

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Hotel Area: Cebu City Number of Rooms: 93
Free Wi-Fi

Recent customer reviews

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Good

7.1

based on
200 reviews

Value for Money
7.3
Location
6.9
Staff Performance
7.5
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.7
Food/Dining
5.8
All reviews (200)
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Wei F. Groups Singapore, June 30, 2012
relatively new hotel!

friendly staff, good service, comfortable beds!
9.7
we arrived at the hotel and were greeted by a smiling lady at reception, who was polite and nice, and we were also given a welcome drink each (pineapple juice). check-in was a breeze and we were brought up to our rooms (3 rooms for 6 of us) on the 3rd floor. each room had a small balcony, a queen-sized bed as requested, a television which had some nice movies and cable channels. the bathroom was a standing shower with shower curtain and standard amenities. my friend complained that her bathroom flooded each time they took a shower, but my room was fine. the hot water heater was working perfectly and the water pressure was good. our mirror was quite badly stained/rusty but it wasn't a problem for us. we went up to the pool at 10.30pm thinking it was still open but it was not, and quite dark. the water looked murky and it felt like it was still under construction? or maybe just plain like the previous review said that it could be prettier. but in any case perhaps they cleaned the pool every morning before it opens to the public, so i suppose if there's clean water, the infinity pool aspect of it should be more than enough! there was a room service menu which featured affordable rates for the dishes, and there was also a mini bar, 2 complimentary bottles of drinking water. the beds were very comfortable and we had 2 pillows each. we liked it that their service was good, we bought some bottled beer back to the room as 2 of us in our group had their birthdays that night. we requested for ice and a bottle opener from the hotel and it was promptly sent up to our room each time. the hotel staff were really nice and friendly, even on the last day after we checked out, we deposited our luggage at the hotel and went out to do last minute shopping, and when we came back for our baggage, the staff were still asnice and friendly! it really made a difference as we felt they were sincere and very hospitable, especially one of the male staffs who spoke good english!
Shopping Tip: Hotel Tip: the lift has touch-buttons, which if u use your fingers, u will feel like the lift has gone crazy cuz the buttoms on different floors start to light up LOL. the trick is to use the back of your finger to touch the buttons! Note: remember to take a hotel card / flyer / map with you when you go out shopping! from the hotel to SM Mall, should cost around php70 (according to meter), from hotel to Ayala Mall, should cost also around php70 (according to meter). DO NOT let the taxi drivers bring you for a joyride. when we return to the hotel from SM Mall, we got 2 taxis, 3 of us in each one.. we even showed the taxi driver the hotel flyer and address, but he kept taking us around in circles, we told him to turn left, he kept turning right, then u-turn, bring us into a jam, until we called the hotel and asked them to speak to the driver, the driver refused to speak to them and suddenly said he know where already, then bring us SHORTCUT via small alleys etc. so much for not knowing the way ey? both of the taxis we had also did the same thing, so i think it is a common thing in cebu city once they know u are a tourist. TIP: before getting onto the cab, make sure the driver says he knows where it is. also tell him you know the cost is around php70. tell him you have spoken to the hotel people and ask him not to fool around if not you will complain using his taxi number. if you walk along the traffic flow from the hotel, you will find a massage parlour offering thai massage for php150 per hour, and further up there is a convenience store, and also some restaurants and a bakery and a korean ktv pub.
Wing Y. Groups Hong Kong, June 28, 2012
Small swimming pool, friendly staff

free wifi, helpful staff with smile~~tiny balcony in deluxe room~~
8.7
the location is good, juz 10min away from the sm mall by taxi. staff is really helpful, especially in breakfast time. the swimming pool on the roof is small but good view.
Hotel Feature Tip: If you would like to having a massage, you may go right outside juz 5min away from the hotel on foot, there are two massage shop which charges half price than the hotel's offered . We tried that closer one,but it is not really a relaxing time cause they are not gentle, it's like they want to rub off all your dead skin...
Joel M. Families with older children Philippines, June 28, 2012
Nice stay

Nice stay but little bit far from city
4
Nice stay but little bit far from city. Well, the location is near public road.
Carmen O. Couples Switzerland, June 27, 2012
Only one night but good experience

breakfast is very good and staff are extremely friendly
8.3
we only stayed for one night, arrived in the evening and were tired. check in procedure was fastest ever had. needed to get something printed, no problem at all with the reception. room is spacious, wifi was working. breakfast next morning was plenty to choose from and delicious. all staff are very friendly and helpful. would go back if i stay in cebu again.
Russel B. Couples Philippines, June 27, 2012
Location of the hotel is near to Ayala and IT park

hotel is just recently opened
10
since the hotel is just newly opened you can still smell the scent of the paint . the hotel is okay especially the food buffet but the pressure of the water is not that strong thus we are having difficulty while taking a shower. the hotel itself is near to the tourist attractions of cebu.
Peter J. Couples Philippines, June 24, 2012
Nice spot for just resting.

Nice view of Cebu City
6.7
I have a soso experience with this hotel, but totally its accommodating and clean.
Roshiela T. Couples Philippines, June 22, 2012
staffs were so nice but very small room

the pool was ok, but I expectedbit to be bigger, other than the staffs, nothing so fancy
6.3
When we arrived, place looks new, literally, because you can even smell paint, when we got into the room, was nothing what I was expecting, room looks the same in pics from their website,but was very small, which was ok with me,.The bathroom wads also so small, drainage on shower was clogged that it floods the entire bathroom, I asked for a floor mat bec they have none, they gaved my towels to put on the floor... the personal ref not even working, they just nodded when I told them, did not bother to fix it, Luckily breakfast was good, and staffs on their dining area were so friendly, even their IT, well, I would stay, no chance of me going back to that hotel..
Mumtaz M. Solo travelers Australia, June 20, 2012
Good hotel with small rooms and bathroom

Freindly staff
6
We had problems with towels provided very bad quality amd bad smelling. That's why we didn't come back we chooses another hotel to stay.
Hiroshi E. Solo travelers Japan, June 17, 2012
developing area`s reasonable hotel

new and neat room
6.7
room is clean. many flies at the coffee shop. no hygenic...
Shopping Tip: near to Ayala shopping center.
John C. Couples Australia, June 16, 2012
Friendly Staff but poor hotel facilities

For room cost the location was good. Staff very friendly.
6.3
On arrival the room booked did not have any hot water facilities, no cups for tea coffee making, and the bar fridge was not working. The air conditioner leaked condensate water onto the floor. On communicating the next day with the duty manager our room was changed and facilities improved. They need to train their staff to be more vigilant with regards to faults in the rooms. Breakfast was very poor and needs a lot of improvement.
Shopping Tip: Ayala Mall is great for daytime shopping and excellent for dining out at night lots of good restaurants to choose from.

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