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Citystate Tower Hotel

1315 A. Mabini Street, Ermita, Manila, Philippines (Show on map)

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Area: Ermita Number of Rooms: 214

Recent customer reviews

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Good

6.8

based on
775 reviews

427 reviews in English

Value for Money
6.8
Location
7.7
Staff Performance
6.8
Hotel Condition/Cleanliness
6.8
Room Comfort/Standard
6.6
Food/Dining
6.1
All reviews (775)
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Robert B. Solo travelers Australia, February 8, 2016
breakfast

cheerfull and helpfull staff
7.3
I have stayed there several times before and it is always good. This time the breakfast has been changed to a buffet style. It might suit Asian tastes but for foreigners it is not up to standard.
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Cherrymane G. Couples Philippines, January 31, 2016
facilities are too old

rate, location
5.7
average
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Jason T. Couples United States of America, January 27, 2016
Convenient location, no frills hotel

Close to the Embassy and near Robinson Place
7
No frills hotel. Even worse, no parking lot or anything for those that do happen to drive, only valet parking available. Great location but other than that, no frills and I always get what I expected.
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Michael C. Couples Ireland, January 26, 2016
Right position bad experience

location location location
4.3
The dining facilities were dreadful. Firstly , we had dinner and had spare ribs , which were tough as if they were reheated. A glass of wine at 300 plus pesos was very bad value and the only wine by the glass was a 1700 pesos bottle, Breakfast was terrible ( we normally stay quite close ) had to ask waiter for juice and then told two days later , the juice was an ALTERNATIVE to tea or coffee ! Will never return cos of the bad food. Why don't they charge for breakfast say 200 pesos and give food.
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Labrijeane B. Families with older children Philippines, January 19, 2016
Short distance from the US embassy

Near the US embassy where we have an interview schedule only
5
Wasn't able to sleep because of penetrating noise surrounding the area. I did not expect that people are still up during the wee hours. On top of that, the aircon can't cool, I was sweating even. The guards or butlers near the door seem to be talking and not alert on their work, they even can't open the door for us.
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James G. Business travelers United States of America, January 12, 2016
My Jan 2016 visit

staff
5.3
It was cold the ac was broke so it stayed cold, either that or the remote didnt work
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Roldan M. Business travelers United States of America, January 12, 2016
Disappointed!
4.3
Front desk not approachable Ristorante d’ Amore crews not polite
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Jason L. Solo travelers Australia, January 9, 2016
room way too noisy

friendliness, service and food
7.7
I have previously stayed at the citystate and never had an issue, but this time it was quite unpleasant. The room I was booked in had severe noise coming from behind the aircon. Possibly an outside generator which was so loud I requested to be moved to another room. This issue needs to certainly be addressed otherwise that current level of noise is inhabitable for any guest. The room I was moved to was over the side street and their appeared to be some band or live music playing which made it just as uncomfortable trying to sleep. Staff may consider not putting people in these rooms if they know of this issue. I was happy however with all other services and particularly how my issues were handled. I hope this feedback will help citystate maintain their high standards in future.
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Jonas H. Business travelers Sweden, January 4, 2016
Citystate Garden Hotel

Friendly staff, location, facilities
7.7
Staff friendly, location good for ermita.
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Sebastiaan H. Solo travelers Netherlands, January 4, 2016
Good city hotel

Comfort of the room, Surrounding, personal is ok
6.7
Good
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