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Club Bali Mirage Hotel

Jl Pratama 72, Tanjung Benoa Nusa Dua, Nusa Dua / Benoa, Bali, Indonesia (Show on map)

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Area: Nusa Dua / Benoa Number of Rooms: 98

Recent customer reviews

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Good

7.4

based on
744 reviews

Value for Money
7.5
Location
7.8
Staff Performance
7.4
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.6
Food/Dining
6.9
All reviews (744)
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Khaled D. Groups Lebanon, July 15, 2014
Old hotel need new furniture and gym

Quiet ,small,nice staff
4.7
Normal hotel and need more actives good luck for him
Akshay C. Groups India, July 15, 2014
What you pay for is what you get

Location, location, location
6
Enjoyed the stay because of the company and beach/supermarket/spa access, but the hotel was absolutely terrible. Wanted a reasonable place by the beach and we got that, but the quality of the hotel esp. service and responsiveness to guests' needs was the worst I've experienced. I've been to other 3,4 star hotels that were far better than Club Mirage. To give you a few examples, in the 4 days we were there, our room's bell wasn't working even after I asked them to fix it, the phones weren't working for 3 days (made it difficult to ask for anything as we had to walk up a floor to the reception each time), the sliding balcony doors were hard to open and close, rude lady at the restaurant asked us to come back for drinking water "the next day" as the dispenser was over, they gave us 2 bottles of water each day even though we had a room with 3 people and a paid,for bed (as expensive as a room) for the extra person, the shower leaked so much that the entire bathroom floor was enveloped in water after a 3 minute shower,,AND they didn't do anything about it after we complained, the AC in one of the two rooms we had stopped working at night, and the list is endless. I think you get the gist. I'm easy to please as long as the service, cleanliness, and location of the hotel are good. But this is one hotel you want to avoid. Pay some extra $$ and get a better place.
Tu A. Families with older children Vietnam, July 14, 2014
Pleasant stay

Close to the beach. nice staff, good value for money
7.7
Very nice!
Dennis G. Couples New Zealand, July 5, 2014
This is the first hotel that has no Free WIF
5
The AC unit always leaked water over the floor. Also made noises throughout the night which made it hard to sleep. I left some new boardshorts in the bathroom the day I left but so far no sight of them by any staff. Not very happy our stay at all.
Steve G. Groups New Zealand, June 21, 2014
Great

Location water sports
8
Great family location close to quality restautants
Stefani K. Groups Indonesia, June 15, 2014
The room is quiet enough, but it needs concierge.

Quiet Beachfront Located at Tanjung Benoa
4.3
It was good enough, the staff are friendly eventhough not very helpful. It does not have a concierge, or any dedicated staff to care for customer needs. The building, room, and especially the bathroom looks old and overall feels like a budget hotel. The beachfront is convenient, however the cleanliness can be improved.
Lynn E. Solo travelers New Zealand, June 13, 2014
relaxing

great breaksfast, right on beachfront, nice lagoon pool
9.7
only dissapointing thing was air conditoner rattling did report this but not fixed properly
Banveer G. Groups Canada, June 12, 2014
Really fun. Needs wifi

Helpful airport staff Clean Good location
7.7
Neeeds free wifi in rooms. Hotel was really good.
Zaini M. Couples Singapore, June 9, 2014
Great stay

Good attentive staff, location to beach, close to Nusa Dua
6.7
The stay was good, but the hotel need upgrading to the airconditioning system and the toilet/ bathroom are to be upgraded.
Rina -. Families with young children Indonesia, June 7, 2014
love the private beach

private beach, kids pool, sofa bed
7
I choose this hotel becaus of the private beach so it will be easier for the kids to go and play the sand on the beach. Big sofas are available in some rooms so my older child can sleep on the couch, no need to pay for extra bed.

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Customer Reviews - Club Bali Mirage Hotel, Bali

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