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Josefine E.
Groups
Denmark,
January 18, 2015
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Nice hotel but absent-minded staff
7.3
We were three girls travelling together. Overall we were pleased with the hotel. The pool was really nice and its locality was perfect. However the hotel would be even better if they had a restaurant with breakfast. On the negative side, we found the staff very absent-minded and when very poor at english. The receptionist made us feel very inconvenient when we asked for more towels or wifi code. Also everytime we took a shower the floor in the hallway would be soaked because the shower curtain wasn't long enough.
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Ekkamol W.
Solo travelers
Germany,
January 4, 2015
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Needs refurbishment
direct at the beach, pool, close to restaurants/ shops/ nightlife
4.7
I think its a family running hotel, not very professional. spacious but loveless or no internal design, hotel needs to be refurbished very urgent ....you can hear distance noise from the club "Fusion" until early in the morning (sunrise!)- sorry, cannot recommend this hotel!
good was only the thai massage at the nice beach
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Remy M.
Business travelers
France,
December 23, 2014
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Feels a little abandoned
Location, view, large room
6.7
It's very well located and the rooms are big and well maintained however the Coconut Beach Resort feels like abandoned
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Brett W.
Solo travelers
Australia,
November 6, 2014
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quiet hotel in great location
Huge rooms, beachside location and view
7.7
Private beachside location, close to bars and restaurants. Great rooms, more like an apartment than a hotel. No room service or in room telephone.
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Patrick B.
Families with young children
Sweden,
September 21, 2014
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Good, but could be better for fsmilyd with infant
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Alexander F.
Couples
Canada,
September 8, 2014
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Changes at the Coconut
Location, Large Rooms, Beach access
8.7
Stayed many times, always enjoyed the access to the Last stand of palm trees on the beach at Lamai. One disappointment this year is that it looks like the hotel has leased about a 1/4 of their beachfront to a bar. Loud music playing all day, serving drinks to the public for a free beach bed. The lonely planet said that Lamai was more laid back than Chewang, unfortunately that is changing and the 5 row deep beach beds are fast moving along the beach. Depends what you want in a holiday, hard to relax or hear the lapping of the waves on the beach now. I would imagine this change will not be popular with the Coconuts regulars. PS there is no dining room, so no breakfast included. Agoda has got that wrong.
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Khairul A.
Groups
Malaysia,
August 31, 2014
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My Experiences
Strong Aircond, Cleanliness and Comfortable Facilities (Towels, Pillows & Swimming Pools).
7.7
The room is spacious, but somehow it did not had bright lightings, only dim lights.
The fridge is not working at all.The staff is not that friendly, no greetings from her upon our arrival dan departure from the hotel.Overall, the hotel still got times to improve the services.
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Igor E.
Couples
Russia,
July 12, 2014
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best location, but quite at night, clean room
8
Staff on reception speak english quite bad and a little bit unfriendly. Very goor location 2 -4 mins from center of everything on Lamai but quite at night. pool OK , free sunbed and wi fi on the beach. Clean and spacios room. Wi fi worked on the room too.
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Arthur H.
Solo travelers
France,
February 6, 2014
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great location, bad staff
location, nightlife, beach
6
i made booking asking for high floor and took sea view. when there they gave me first floor near lobby direct view at the sad swimming pool. noisy room with lobby and neighboors. staff attitude was not good at all, always felt like i was bothering them, not available 24/24 (receptionist leave around 8pm and after its just a security guard who dont speak english). location is great, central lamai, near beach and bars.
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Darcie D.
Families with young children
Canada,
February 3, 2014
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Would rather stick a needle in my eye
2.7
If you like unfriendly staff and drunk people then this is the place for you…. avoid this crap hole……. don't bother going there.
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