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Very good 7.5
Based on 756 reviews

Recent customer comments

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Very good



based on 756 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.2
  • Location 8.0
  • Room Comfort/Standard 7.6
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.9

6.7 Kelvin T.
Hong Kong
April 03, 2013
It was centrally located, clean, comformtable room
Location is good, cleaning room and good service

10 Lee K.
United States
March 21, 2013
Wonderful resort, relaxing
Service, Price, Location

2.7 Yew Y.
Malaysia
March 12, 2013
Fair but not honest
Swimming Pool is great, Room is clean, Welcomes drinks given.
Overall the hotel is fair, i booked three rooms there and i thinks this hotel should be rated at 3 star, the day we check in the hotel staff provided us a welcome drinks, so we check in the room. We found that the accessories given (i meant the cup, mineral water, showel gel, etc)in the room is different to other room but we did not call the receptionist. At the time we check out, the hotel staff told us that we stole their cup and drank their liquor. I am very angry, how much is the price for cup and liquor. We do not drink and stole but they want to charge us. I been travel to korea, hong kong, sydney, macau and china. i never experience this kind of service before. i hope other tourist when check in to this hotel, remember to check all item inside the room against their hotel item list before occupied the room.

5.7 Kane M.
Australia
March 07, 2013
Nice hotel,
close to beach
Nice hotel but should change name to mosquito village , mosquito's all through the room shower area & outside Lots of traffic noise too

5.7 kenneth C.
Gibraltar
February 28, 2013
Not bad location 5 minutes walk from Patong beach
Quiet hotel very near shops
Upon arrival our room was invested with mosquitoes. We asked at hotel reception if they had anti mosquito repelant plug ins for use in the rooms and they said no. We ended up having to purchase a can of mosquito killer and a plug in for the room as we were been bitten as soon as we entered the room.

10 Christopher M.
Australia
February 27, 2013
lovely hotel , great staff, highly recomend
pool , bar , dining, staff
will be returning here when im in patong loved it , close to everything

7.3 JINGJING L.
China
February 13, 2013
good location but so noise ... near the road
the room is ok ,and the pool is beautiful .
i like the service of hotel ,but the hotel beside the road ,so a lot of car and voice ,make us feel so noise ..

7.7 Philip P.
United Kingdom
February 13, 2013
Good location, pretty hotel, disorganised service
Central Phuket location, clean rooms, pleasant swimming pool
This is a cheap and pleasant hotel in Central Phuket, Thailand. Considering the central location, this is situated behind the main beach road and the hotel is very quiet both at night in the rooms and generally in the daytime. The rooms are clean and basic. The hotel has a lovely swimming pool which is in the centre of the hotel. Yet surprisingly despite all these good points, the hotel is sadly let down by the general organization. When we asked for the Hotel to organise airport transfer to collect us, this was declined and often after inquiring again, was this relucantly arranged. Whenever we asked for directions or other enquiries, we were given very limited and curt replies from reception. In general, the service seemed to be professional yet not overly helpful or friendly. There were some individuals though who tried to make a difference, especially on the tour desk. When we had to check out, we were given very little assistance for anywhere to place our bags or changing facilities. Our bags were kept in the hotel reception for 4 hours after 3pm. It is a pity that not more effort was put into welcoming us at this pretty hotel.

2.7 Nicolas L.
Canada
February 12, 2013
Do not rent this hotel
Most misleading pictures ever
We rented this hotel for 5 nights thinking it would be a nice place to relax and stay. Man were we wrong. The hotel is not what you see in the pictures. At all. The ladyboy at the reception was rude. The double is a twin that the ladyboy told us we should have asked for specific type of bed when we rented. The room was very old, mosquito filled and the bathroom smelled moldy. We were so disapointed that we felt forced to immediately look online (wifi only in the lobby - signal too weak in the room) to find another hotel and cancelled the 4 extra days. We noticed pretty much everyone was doing the same in the reception area: looking up other hotels. When we cancelled the extra days they first tried to make us pay an extra night but thank the receipt said pay only first night if no show so they didn't argue too much. The room was also priced like a fairly luxurious room for Phuket and you can find a lot better for half the price. All in all the worst hotel experience we've had in a really long time. Avoid it at all cost.

7.7 Irma A.
Canada
January 27, 2013
Great Location
Private balcony, service with a smile, clean room, quiet
unexpected surprise, a hidden quiet gem in the midst of traffic chaos of phuket. having a private spacious balcony was wonderful, a great way to unwind after a day at the beach, shopping and dining. the fridge/mini-bar prices were reasonably priced, the housekeeping staff were especially warm and friendly. room was clean, although would have appreciated a touch of citronella in the room to keep some mosquitoes away. breakfast buffet was okay, coffee could have been replenished fresh. overall, had a wonderful stay, reasonably priced in a busy season, with unobtrusive friendly service.