Please note that a credit card pre-authorisation of $100 is required at check in to cover incidental items including (but not limited to): restaurant/ café charges, telephone calls, breakages/ damages, excessive cleaning charges above the normal level of cleaning due to the room being left in an unacceptable state, etc. This may also include an amount to cover a security bond/ deposit for damages. The pre-authorised amount is set aside by the guest’s credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre- authorization will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorized amount. This is a restriction placed on us by the bank, and cannot be negotiated. Colonial Village reserves the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. In lieu of a credit card pre authorization a refundable cash deposit of $100 is required.
Reception hours are 7am to 7pm Monday to Sunday (7am to 11am on public holidays, closed Christmas Day and Good Friday). After hours check ins are available by prior arrangement. Please contact the property directly for instructions. Please organise by 4pm on arrival day if arriving after 7pm.Children and extra beds:
Guests over 12 years old are considered as adults.
Extra beds are dependent on the room you choose, please check the individual room policy for more details.