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Copthorne Hotel Auckland Harbourcity

196-200 Quay Street, Auckland City Center, Auckland, New Zealand (Show on map)

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Good 7.3
based on 292 reviews

"The follow up phone call with the GM re our concerns and..."

  • Lorelle, New Zealand
  • July 1, 2015
  • Area: Auckland City Center
  • Rooms : 187

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Room Types


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Features of Copthorne Hotel Auckland Harbourcity

24-hour front desk

24-hour room service



business center

car park

coffee shop


currency exchange


laundry service

luggage storage


room service

smoking area

Sports and Recreation

fitness center



Wi-Fi in public areas


car park

Languages Spoken



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Located right on the city's waterfront, this welcoming, comfortable Auckland hotel provides quick and easy access to Auckland's bustling Viaduct Basin, the central business district, shopping, bars, restaurants, harbor activities, and the Vector Arena. Copthorne Hotel Auckland Harbourcity’s rooms all face north, taking advantage of the magnificent panoramic views of the Viaduct and the sparkling Waitemata Harbour.

Tactics Bar offers a relaxing retreat for a cooling drink, while you watch the comings and goings in the harbor. The hotel also offers a sauna and fitness room.

From check-in to check-out and from the business center to the fitness center, you will be made welcome. Copthorne Hotel Auckland Harbourcity’s facilities are impeccably run by a dedicated team of professionals with a passion for attention to detail. This property is a Qualmark 4-star and Enviro-Silver rated hotel.
Located right on the city's waterfront, this welcoming, comfortable Auckland hotel provides quick ... see more
Any changes to a booking will be subject to a re-calculation of rates which may equal more than your original reservation.

Children and extra beds:
Infant 0-4 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 5-13 year(s)
Stay for free if using existing bedding.

Guests over 13 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Breakfast Charge (when not included in room rate)
27 NZD

Check-In From
02:00 PM

Check-Out Until
10:00 AM

Distance from City Center

Distance to Airport
22 km

Internet Usage Fee
10 NZD

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Parking Fee (per day)
24 NZD

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

A complimentary free Wi-Fi internet for 30 minutes usage is provided within the lobby of the property.

Recent customer comments

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from 292 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (292)
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James H. Couples New Zealand, July 13, 2015
Auckland city convenience

View , location and staff
Good all round . Coffee plunger and free wifi would help.
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Lorelle C. Business travelers New Zealand, July 1, 2015

The follow up phone call with the GM re our concerns and issues with our stay - he was v professional and committed to seeking resolution
miserable. disallusioned staff flooded bathroom nil customer service broken Air Con inefficient and poor Customer service
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Henricus S. Couples Australia, June 11, 2015
Nice Stay at Copthorne Auckland Harbourcity

View, Location,Carpark
We enjoyed our stay in Auckland very much and it was helped by the hotel location also by a lovely Maori lady who checked us in, making us feel welcome. The hotel room was nice and warm as it was winter time and night time got down to about 9c and only about 17c in the daytime. The carpark at the hotel was also very handy for our rental car and there were many nice places to eat close by also.
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Gary C. Couples New Zealand, May 16, 2015
The Boatshow Weekend

Location, price, parking
Relaxing and would be happy to stay again.
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Kevin M. Couples Australia, May 8, 2015
Good location opposite Cruise Terminal

Very good, nice bar, good location
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Yuki H. Couples Indonesia, May 4, 2015
Value for money

Location, location, location
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Cheryl M. Couples Australia, April 19, 2015
The view disappointing, staff were terrible

It's position
Everything seemed cheap. If you looked either side of the huge ANZ building right in front, the view was good. Staff were unfriendly & unhelpful. The noise in the street kept us awake and they never mentioned all the little hidden extras we had to pay for, like parking $24.00!!!
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Peck C. Families with older children Singapore, April 6, 2015
Comfortable Easter Break

Quiet, excellent harbour view, convenient
Pros: We stayed there for 3 nights. It was a comfortable stay. Very quiet room despite the close proximity to the harbour and the bustling of activities there. We had excellent views of the harbour. Our deal came with free breakfast and car parking which was a big plus. Our room was made every morning so felt spoilt to come back to a tidy and clean room at the end of each day. Cons: Areas for improvement: a) Please make sure the guests are given the right room first time. They put us in a bedroom with only a king-sized bed but our booking was for 3 adults. As the hotel was fully booked, we had to settle for a rollaway bed for the 3rd person. b) Would appreciate if the reception staff were more warm and welcoming. Would prefer them to walk through the amenities and other details at check-in without us asking. c)There was a sauna and gym but we were not told. Unfortunately the key pad to access hadn't got numbers on them hence gave up. d) Breakfast - was average but wouldn't pay $18 for it. We had breakfast there for 3 mornings but the food was exactly the same. No variation. Waiting staff were friendly though. e) Air con in the room was too noisy even though we put it on the lowest. f) Yes I agree that the hotel needs a facelift inside and outside to bring it up to 4-5 stars. The rooms and guest toilets look tired and worned. Marks on walls and wardrobe. Lifts are old. No hotel floor security because no access card is needed to go to each hotel floor. The lobby, restaurant and bars are the most modernised part of the whole building. This hotel has heaps of potential as the location is perfect. Overall, I would rate this hotel 3-stars. Peck
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Monique C. Couples Thailand, April 5, 2015

Staff is not helpful, air condition is not working, room is so hot & dusty, noisy location but easy access to shops/restaurant.
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Rex N. Couples New Zealand, April 3, 2015
nice stay

proximity to city centre, well presented staff, nice dining
it was great, well rested before our journey next day
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Customers like this hotel for:
Nearest transport:
  • Auckland Ferry Terminal (0.2 Km / 3 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Auckland International Airport (18.4 Km)
Customer comments:
  • "Central city location" , "comfortable" , "Great views"
Top attractions in the area:
  • Viaduct Basin (0.1 Km / 2 min walk)
  • NZ Visitors Centre (0.1 Km / 2 min walk)
  • Downtown Shopping Centre (0.2 Km / 3 min walk)
  • Auckland Visitor Centre (0.2 Km / 3 min walk)
Note: Distances are measured as a straight line.

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