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Copthorne Hotel Cameron Highlands

Kea Farm, Brinchang, Cameron Highlands, Malaysia 39100 (Show on map)

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Formerly : Equatorial Cameron Highlands
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Area: Brinchang Number of Rooms: 345
Free Wi-Fi

Recent customer reviews

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Good

7.2

based on
4113 reviews

Value for Money
7.0
Location
8.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.4
Food/Dining
6.7
All reviews (4113)
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Tan K. Couples Singapore, June 28, 2014
Not worth it for the price I paid

Location, Weather, Room size
5
I had spent a for a Newly renovated rm w/o breakfast. This is more expensive than what I had paid for my 5 star hotel w breakfast in KL. But e service & quality of stay is so much lower than what I expected to get. 1stly, when I checked in the hotel, the receptionist's attitude was not welcoming at all. As a member of Millenium hotel group, when I asked her about whether is there any difference since I am a hotel group member, she immediately replied me: "sorry we just joined their group, so not yet tied up with their privileges." and she answered with an attitude like trying to stop me from asking any further questions. I was stunt when I heard she used e word "their group" , as if she was from another hotel group. 2ndly, when I stepped into e room, the first impression was ok, high level, nice scenery but lots of construction noises from e direction where my room is facing. And it's loud. Ok, this is something tt I cannot blame e hotel, everywhere on Cameron Highlands are having construction now. But the bed was uncomfortable although is big, making my whole bodyache for e two days staying there. This is a room for two persons, and they only provide one set of toothbrush, & e hair dryer stopped immediately after a few minutes, I had to switch off e main switch & on again then it started again, I had to do a number of times this way to finish drying my hair, so irritating! 3rdly, the room service that we ordered, food was not nice at all! The fried rice we had was so sticky & the taste was awful. But this depends on individual preference. As part of Millenium Hotel group, this hotel still needs to improve on lots of area, especially the performance and service quality of the staffs. These are the people that leave bad impression to the guest and create bad image for the hotel. If this is not improved, it is useless to change the name of the hotel.
Woei K. Couples Malaysia, June 28, 2014
Overrated & run down hotel. Not worth to stay.

Parking, speedy WIFI & fast response to complaint
4
Good looking hotel. Run down & bathroom are not comfortable (first thing enter the toilet straight away spotted spoiled shower handle & I doubt how come the room keeping do not notice it). However, it was fixed after my complaint. The hotel even do not provide toothbrush and the balcony is full of dust. The design of the room is not friendly , furniture are blocking your way to balcony and limited electricity socket. Available socket are all located either far from bed or under the table. Not recommend to stay at all.
Aaron K. Couples Malaysia, June 27, 2014
So so

Staff
4
So so only nothing special. Toiletries not equip.
Mohd N. Couples Malaysia, June 27, 2014
Nice

Simple,Calm,Affordable
6
James W. Couples Malaysia, June 27, 2014
Good stay. Super value for money

Clean, nice view, hotel well managed
9.3
Very very good and would come again. Staff was courteous and good. Good location too
. Families with young children June 27, 2014
excellent services

friendly staff nd quick response. nice location n view
8.7
Superb and relaxing
Jesicca F. Families with young children Indonesia, June 27, 2014
best location, nice garden, famous highlands

best location, nice view and very cool weather
8.3
no free wifi in room, very cool weather n best location in highlands.
Ng S. Families with older children Singapore, June 27, 2014
relaxing n educational abt the agricultural of Cam

easy access to nearby amniety, restaurants, city and tea plantations.
7.3
Average but grt scenic view of mountains and clouds.
Rosita A. Business travelers Malaysia, June 27, 2014
Good Hotel to stay at Cameron Highland

1.Near to Cameron Highland major attraction & Easy parking, 2.Good variaties of breakfast, 3.Ample parking
8.3
Value for money with spacious clean room with balcony. Very nice view especially night. Water pressure not so good..however the variaties of delicious breakfast has twisted my mind to come back again next time..
Ervan R. Couples Switzerland, June 27, 2014
Terrible setting and view

Fare, cold and smelly
4
Very bad smell in the bathroom and hence in the entire room. As we just next to the elevator, the room was very noisy. Very disappointing for a so-called 5* hotel...

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Customer Reviews - Copthorne Hotel Cameron Highlands, Cameron Highlands

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