Good 6.9
Based on 4470 reviews

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About Copthorne Orchid Hotel Penang

Description

Located at the popular Tanjung Bungah Beach, this hotel is only a mere 15-minute drive to the city center. The beach is located a good distance away from the main road, therefore making it free from disturbance and noise. With a choice location as an advantage, the beach area is ideal for BBQ and private parties. Rooms have sea-facing private balconies, individually controlled air conditioning, satellite channels, in-house movies, 24-hour room service, and tea and coffee making facilities. Wi-Fi accessibility is available at the 24-hour Terrace Bay Restaurant and at the poolside. The hotel has a 24-hour restaurant serving a wide selection of international and local cuisine. The hotel's Recreation Center houses a spa, sauna, and hot tub. Other hotel services include an Internet Center, complimentary shuttle service to Georgetown, and a night market.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

For kids

  • swimming pool [kids]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • poolside bar
  • halal restaurant

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • garden
  • elevator
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • printer
  • meeting facilities
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Malay
  • Tamil
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Policies

Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.

Complimentary scheduled shuttle services are available to the city center and to Batu Ferringhi. Guests are advised to make reservations at the Reception Desk. Seats are subject to availability and on a first-come, first-served basis. Terms & Conditions apply.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 35 MYR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 10 KM
Distance to Airport: 25 KM
Non-Smoking Rooms / Floors: Yes
Number of Floors: 19
Number of Restaurants: 2
Number of Rooms : 318
Room Voltage: 240
Time to Airport (Minutes): 45
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 6.7
  • Facilities 6.3
  • Location 7.5
  • Room Comfort/Standard 7.0
  • Service 7.1
  • Value for Money 7.0
  • Food/Dining 6.2

Geraldo T.
China
July 25, 2016
think before book
Part of a big hotel chain, this hotel staff is really not frindly and the facilities need a lot of improvment. The apartment as a beautiful view to the sea,but that it. If you really don't care about your money should be ok.

ruth B.
United Kingdom
July 21, 2016
excellent time spent
Clean , tidy, great pool, sound food, top value, had 5 great days, thanks to all the staff

MOHD N.
Malaysia
July 20, 2016
very nice
very relaxing and suitable for vacation

Michael C.
China
July 19, 2016
Never maintained !
Stayed for 2 nights...checked out the whole hotel. Disgusting.....dirty and never maintained. The room given floor tile chipped and my friends leg got hurt and went to clinic for treatment. Don't think will stay there anymore. Very upset and dissapointed guest.

SAW H.
Malaysia
July 18, 2016
Service is very bad. I book big size bed, but they provided 2 beds room
Service is very bad. I book big size bed, but they provided 2 beds room

Wendy Y.
Malaysia
July 18, 2016
Below Average
Location: Next to the beach but wasn't pleasant beach side hotel Price: 2/5 Cleanliness: 1/5 especially the toilet. Bathe tub has stains, shower head wasn't working, dusty bed, lots of lizard poop at the balcony Staff: very friendly

Phay G.
Malaysia
July 18, 2016
Great
location

Chor S.
Malaysia
July 17, 2016
nice hotel
Although this is an old hotel in Penang but the maintain in good condition. The staff are friendly and helpful. The breakfast are nice too. I like the private beach behind the hotel. The sea facing was nice too, just the wifi abit slow during the day time. I enjoy so much for my trip.

Glenda L.
Singapore
July 17, 2016
The negative reviews are true
I agree with the other reviews. This hotel needs total renovation. Most of the people, like , will frist look in the toilet to judge the cleanliness of the whole accommodation but this hotel failed in this aspect. I do not think that this hotel deserves a 4 star rating.

Yee L.
Malaysia
July 15, 2016
Should be a 3 stars rather than 4
The hotel is old but reasonably maintained, very efficient staff who has to handle so many guests at the front desk, but tasks are completed promptly, i really salute her but i have to criticize the management for such an arrangement. The hotel is a 4 stars but gym is so small and down with only 1 equipment functional, i think it doesnt deserve the status of 4 stars. Pool are not shaded and is hot till 6pm, but close at 8pm. even closed, the hotel management did not have the power to ensure all guests leave the pool. pool guard is weak in executing the rules and let a group of unscrupulous youngsters play in the pool till late night, i think this will affect the maintenance of the pool. the indoor carpark is for car below 2m only, so too bad, i have to park my mpv outdoor and suffering the rains and hot weather. I feel regretted and the seaview in the room will never enough to compensate my regrets. I think this hotel has to be downgraded to 3 stars and price reduced further, unless the gym is upgraded with better management seen in the near future.



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