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Copthorne Tara London Kensington Hotel

Scarsdale Place, Chelsea - Kensington, London, United Kingdom W8 5SR (Show on map)

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Area: Chelsea - Kensington Number of Rooms: 833

Recent customer reviews

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Good

7.5

based on
479 reviews

Value for Money
7.4
Location
8.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.5
Food/Dining
6.9
All reviews (479)
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Sarah C. Couples Ireland, August 27, 2014
flooding in the room

Coffee shop that's it really.
2.7
Room was standard. One wall was crumbling away. Room smelled of I don't know what. Noticed floor was soaked with what seemed like dirty water. Informed staff, nothing done about it. On leaving hotel. Weren't asked our stay was which made me rant even more, staff reply to our complaint was "ok". Nothing more. Clearly could not of cared less. Very disappointed from the experience.
Alan D. Couples Australia, August 23, 2014
Great Hotel to stay for short break (3 nights)

The extra cost of Club facilities is well worth paying for with all the extras given, Staff were very helpful in Club and check in, the chinese restaurant is excellent.
9.3
Overall the hotel met some and exceeded most expectations, clean and tidy, helpful staff , great facilities in the Club and the Chinese restaurant. Although there is some noise from the nearby railway this is minor compared to some hotels that have 'thin walls' and let all sorts of noise in!! The hotel is very good for short stays of 3 to five days, close to a Tube station and has lots of pubs and restaurants around with value for money dining within easy walking distance (2 to 10 minutes away. Easy reach of Hyde Park and other attractions.
David S. Couples United Kingdom, August 19, 2014
great hotel

staff, cleanliness,comfort
9.3
our stay was very enjoyable. we had a club room which gave us access to the private lounge which was nice and quiet. Breakfast was also in the private lounge and therefore you missed all the hustle and bustle of normal breakfast dining rooms. It was nice and quiet and the staff were very attentive. Room very clean and comfortable, had a good nights sleep. Kensington was a good location for us, easy to get into the centre of London, underground just around the corner Very enjoyable stay and would certainly stay there again.
Sheung K. Families with older children Hong Kong, August 18, 2014
Good location, excellent staff

Staff are nice and helpful. 3 mins walk to Tube station.
9.3
Chongkonnee W. Solo travelers Thailand, August 11, 2014
Big group hotel, too busy.

Housekeeper, service girl at small shop near the concierge selling cakes and coffee
5.7
Since hotel caters for a big tour group , I found it too busy and noisy , (height of the season)full of tourists, long queuing when check in ( more than 30 minutes even at 10 pm). Hotel has 800 room plus, but only 18 seats sofa at the lobby, making it even nosier when guests are waiting there. Wi-fi is 10 pounds per day although the clock show 24 hrs and in the lobby 1 pound per 20 minutes. It should be treated as 24 hrs as no one will stay in the room for that period to use it. Hotel building is ugly as a whole but shows glass roof (photo) which looks nice. Towels provided in room have seen many use, thin and uncomfortable, bed small for single. On top of that, it is short of staff, so service is abrupt. If you dont like crowds, dont book.
Shirley C. Families with young children Singapore, August 4, 2014
Location location location

Location, location, location
5.7
The room was small and the queen-sized bed was a smaller version of what I was used to back home. Housekeeping was a little slow to response and we had to request for extra towels almost everyday (we stayed 8 nights). Breakfast was ok being the same everyday whilst the quality may differ depending on where they seat you.
Eng G. Families with older children Malaysia, August 3, 2014
Nice hotel in kensington

location, value for money and friendly
8
Great location in Kensington. Easy access to all the London. would recommend
Brian R. Couples United Kingdom, July 27, 2014
London Trip

The location for this hotel is excellent
7.3
We stayed in a club room which are on the top 3 floors, great views across the city. The rooms are a bit tired and need refurbished, but the location is good.
John R. Couples United Kingdom, July 19, 2014
Perfect short-stay hotel

Convenient for Tube, well-managed booking system, and good standard of supervision of staff
8.7
We've stayed here on many occasions. This hotel quietly caters for its range of guests, and the level of cleanliness is as high as can be expected in Central London.
Laiyee Y. Business travelers China, July 15, 2014
Centrally location , close to tube station

Big rooms, Very helpful staffs Has bar and restaurant
6
This is my 5th stayed there for business trips, centrally location , good wifi , but need to pay to use ... Has everything's I need , will come back again !

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Customer Reviews - Copthorne Tara London Kensington Hotel, London

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