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Excellent 8.6
Based on 3258 reviews

Recent customer comments

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Excellent



based on 3258 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.9
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 8.0

Juanni S. from Indonesia
Couples
Stayed 2 nights in May 2013
Hotel located close to MTR and shopping area
Location, location and location
We were welcome with a bottle of champagne and a plate of chocolate, we really appreciated this effort to make us happy.The check-out very efficient, only 1 minute.
Reviewed May 30, 2013

Wanting K. from Singapore
Groups
Stayed 2 nights in May 2013
Excellent hotel, comfort stay
Convenient location, comfortable and clean room, good customer service
Reviewed May 30, 2013

Darrel S. from Singapore
Groups
Stayed 3 nights in May 2013
nice hotel but extremely disappointed
location, location and location
extremely disappointed with the check in process. as we arrived at 1pm. we were told that check in is at 3pm. no issues with that. we came back at 430pm and the room was still not ready!! room was only ready at 5pm. although, we were invited to the cafe for free drinks. which i believe it's their form of service recovery. this is still not acceptable. given the way the way things were handled. extremely disappointed as we had expected better and it's our first time staying here. we may not come back .
Reviewed May 29, 2013

Roza S. from United States
Solo travelers
Stayed 2 nights in May 2013
Almost perfect!
Rooftop Pool, Comfortable Bed, Connected to a Mall
Our stay was almost perfect! We loved the rooftop pool and the connection to the mall. Nice selection of channels and private bathroom. Only bummers were: They were obviously booked to the max and stressed that we asked for two beds. I told them it was fine but after waiting 10 minutes, they told us they "upgraded us to a nicer room with a king bed". Except....it was just a normal room with double bed. Strange. Also, the Ming Court restaurant wouldn't let me have English tea with Dim Sum, kindof weird.
Reviewed May 29, 2013

Dewanto P. from Indonesia
Families with young children
Stayed 2 nights in May 2013
Everything is excelent
Room, nice staff, subway
Reviewed May 29, 2013

POH H. from Malaysia
Business travelers
Stayed one night in May 2013
Hong Kong life
shopping and all under one roof
Reviewed May 28, 2013

Raymond T. from Australia
Couples
Stayed 2 nights in November 2012
Excellent stay right in the heart of Mong Kokg!
Location, city views, rooms
Reviewed May 28, 2013

Chow H. from Singapore
Business travelers
Stayed 4 nights in May 2013
Good Value. Friendly Staff who is willing to assis
Value / Friendly / Near Shopping malls
Reviewed May 27, 2013

Jamie L. from Australia
Business travelers
Stayed 2 nights in January 2013
I always stay here everytime I come to HK
centrally located, easy access to mtr, some rooms have nespresso coffee machines
Reviewed May 27, 2013

Chiew S. from Malaysia
Solo travelers
Stayed one night in May 2013
nice
centralized location, close to shopping area, nice dining
good
Reviewed May 27, 2013