Back to hotel info

Excellent 8.6
Based on 3256 reviews

Recent customer comments

Filter by traveler type

based on 3256 reviews
  • Cleanliness 9.0
  • Facilities 8.9
  • Location 9.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 7.9
  • Food/Dining 8.0

mark M.
September 05, 2014
Terrific Hotel in Bustling Mongkok
Location Staff and Amenities
Excellent as usual the friendly staff are very helpful.

Hong Kong
September 04, 2014
Everything is fine except check-in
location, amenities, food
Only had problem during checkin - they do not have a system to manage those people from nearby region to queue - very messy and I was bypassed by 2 groups of tourists; the total check-in time is like 20-25 minutes.

Tuen L.
September 03, 2014
Great service, fantastic comfortable room
Great location, friendly helpful staff, clean comfortable rooms.
I was there with 2 adult children after 5 days in another hotel in the district of Shatin to attend my son's wedding. I was greeted by 2 lady staff asking me of my need, and after a brief wait was directed to the reception. One of the managers, Eric attended to me. It was 12 noon and regular check in time was 3pm. Since I will only be there for 2 days, I got an upgrade to the family suite when the 3-bed room I requested for was not ready and the manager told me he didn't want me to wait for another 3 hours but would like to see me settled in quickly. We were pleasantly surprised to be given a suite with 2 rooms, 1 master bed and 2 single ones. There was a toilet plus another with beautiful bath and shower facilities, laid with marble floors. The whole room had a modern feel to it. They had all the basic facilities, plus free wifi and other gadgets u wasn't familiar with. They even provide an umbrella for the guests! After 2 pleasant days there, I flew back to Australia. While on the plane, I realised that I had left behind 3 books, probably covered by the many plush pillows on the master bed. Upon checking phone on arrival, they had already sent me an email to inform me about that and also with detailed information on how I could retrieve them. I am very pleased at the way things are handled by the hotel. Their staff are mostly well trained, spoke good English and curteous. I highly recommend this hotel. It's located within short walking distance to the Mongkok mtr station connected through underground walkways, and right next to the Langham Place mall, closely linked by walkbridge at the Lobby level. There's plenty of food there and a supermarket at the lowest floor that also leads to the mtr station. It's also close to the famous Ladies' market. Generally, there's plenty of shopping and food in the area. It's very crowded though and being in HK, expect to walk a lot, and with no public seats to rest. The luxurious hotel room made up for all that...

Veron S.
September 02, 2014
friendly staff, convenient location and wow service

Judy S.
United States
August 31, 2014
Great hotel!!!
Location, great services, and clean

August 29, 2014
Hotel services & Location
Great location, Friendly & Helpful Hotel Staffs & Cleanliness environment.
My first time stay at this hotel. Fast & prompt Check-In with the services provided by the hotel staff. Easy access to the MTR Station (Mongkok Station). Hotel is connected via a Linkway from Langham Place. ( Shopping Complex with many shops and great food ). Impressed & was surprised when I came back to my room at night ( 2nd day of my stay, which was my Birthday), with a Birthday Cake , Birthday Greeting Card & Complimentary Drink Voucher place inside my hotel room. I'm really touched. Will book the hotel if I will to visit Hong Kong again.

Judy S.
United States
August 29, 2014
Five stars hotel
Well location, staff performance is excellence, and very clean.
I am very please for my staying. They are so well to perpare welcome you.

Hong Kong
August 28, 2014
No swimming pool
Very good location.

Siang H.
August 28, 2014
Overall we enjoyed our stay here
cleanliness, comfort bed & pillow, convenient

Anthony L.
August 27, 2014
Great hotel above shopping mall.
Convenient. Comfortable bed. Clean.
This is my first time staying here. The hotel looks new but rooms design looks old. Bed is comfortable. Just below is MTR station and big shopping mall. Lots of good restaurants around. Usual price for this hotel is very expensive. Only book when rate is reasonably cheap.