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Recent customer comments

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Very good



based on 442 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 8.7
  • Room Comfort/Standard 7.3
  • Staff Performance 7.4
  • Value for Money 7.0
  • Food/Dining 6.6

7.3 Jonas N.
Sweden
December 07, 2013
Great location
Near subway, near Hyde Park, nice staff
The room was clean and nice. Maybe not as nice as the homepage pictures. When se arrived the room was freezing cold since they seems to turn the heat off when the guest checks out. Just turned it on and the problem was gone in a few minutes. Really close to Hyde Park and subway station Lancaster Gate. A nice pub "The Swan" just around the corner. The best thing about the hotel is probably the location. Great for shopping and other activities. No breakfast included in price. They offer breakfast but the price is way too high. Se bought sandwiches and had them in Hyde park.

4.7 Vilas S.
Singapore
December 04, 2013
Average hotel. certainly quite pricey.
Good location
Nothing great. Rooms very small. WIfi free but slow.

6 Brendan M.
United Kingdom
November 13, 2013
Clean, no frills hotel.
Location, clean rooms, pleasant staff.
My stay was OK. The arrangements for breakfast were unsatisfactory as they had insufficient tables for the number of guests registered. I experienced a long wait and when I was seated the food was also cold and uninspiring.

9 caroline W.
United Kingdom
November 13, 2013
fantastic
location
very good been there 5 times now would highly recommended it

4.7 gary R.
United Kingdom
November 14, 2013
a small room only fit for storage
pass
what a tiny rooms, we were placed by the lifts and when i complained that i could not sleep with this noise we were moved to another room, they said the first room was one of the better rooms, the second room was the same tiny!!!!. so small the bed was pushed up by the wall!!!. this was our 25th anniversary and will be remembered for this. i will not go back here never.

6 Sadish R.
Malaysia
December 06, 2013
Good location
Location, Location, Location
Great location, room needs renovation. Walking distance to tube station, abt 20 mins walk to Marble Arch.

5.3 Farina B.
Malaysia
November 06, 2013
It was OK
Great location, Opposite Hyde Park and close to public transportation
It was generally fine. The room was abit small. The bathroom is very tiny and the bed is not comfortable. Had backache after sleeping there for 3 nights. I would suggest a fluffier pillow and the hotel needs to check on maintenance. The first room we got had a musty smell from a wet carpet. The we changed into another room where the window was broken. Not the best experience...

6.3 Peter C.
United Kingdom
November 05, 2013
Disappointing
?
Very small, but clean, room. Wash-basin extremely small and to compound matters the tat was centrally located and almost reached the other side od the basin, making it impossible to rinse yiur face without ending up with water all over the floor. I am sure tht no-one in Senior Management has spent a night in that, or a similar, room.

6 lu M.
China
September 24, 2015
Nice location near subway
Nice location near subway
The location is nice just across hyde park and its near the subway. But the room is quite small.

7 Kelvin C.
Singapore
November 01, 2013
The room is small but still within comfort.
Friendly staff, good location,
The wall mounted TV is too far away from a proper viewing location. The room is over crowded with necessary furnishing.