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Recent customer comments

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Very good

based on 104 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 7.7
  • Room Comfort/Standard 8.1
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.6
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Adam A. from Malaysia
Solo travelers
Stayed 4 nights in December 2015
My great experience with Cosiana Hotel
1. It's absolute customer service 2. It's value for money. 3 it's cozy homely atmosphere.!
The hotel is a bit small and not very prominently seen therefore a bit hard to find. But once you step inside you can get that cozy feeling and the front desk staff immediately put you at ease. Checking in and checking out it a breeze. I had arrived late but within 10 minutes I was in my room having a warm bathe. The breakfast is very simple but very tasty and sufficient. The menu for meals gives a sufficient choice for all diners. The food is tasty and value for money. The rooms are a bit small but very clean and comfortable. For a 3 star hotel the cleanliness is above expectation. I requested for bathe towels and it was delivered to my room door within 5 minutes much better than other multi stars hotel. The best features of this hotel is it's customer service. One mirning, I had to leave early before the restaurant is opened. The front desk supervisor went out of his way to pack me a breakfast consist of some cakes, buns, a banana, some juice in a pack and a pack of coffee to have in my taxi. This is very thoughtful and admirable.
Reviewed December 13, 2015

Ibrahim E. from Malaysia
Stayed 3 nights in October 2015
Halal food in hanoi
Staff good...location no good
Pleasant but not much info gather about Hanoi. Tourist need info
Reviewed October 30, 2015

Warwick A. from Australia
Families with young children
Stayed 4 nights in September 2015
Checking out
Reviewed September 28, 2015

Adam S. from Singapore
Business travelers
Stayed 4 nights in September 2015
Excellent, wonderful short stay at Cosiana Hotel
1) Hospitality, 2) Confort / Coziness and 3) Dining
We had a very pleasant stay last week, the staff are very friendly and helpful. The rooms is nice and clean with all the amenities we required, wifi, HBO TV, comfortable bed however it will be good to have an Iron and ironing board in the rooms.
Reviewed September 21, 2015

Ahmad J. from Malaysia
Stayed one night in September 2015
Cosy, comfy and ideal for Muslim Travellers
Clean room, attentive staffs, halal food
I enjoyed the stay very much
Reviewed September 15, 2015

Goh I. from Singapore
Business travelers
Stayed 20 nights in August 2015
Warmth, homely, nice & cosy!
Friendly, helpful, clean, covenient location
Good service, comfortable, nice restaurant with good varieties of Singapore & Malaysian delicacies.. Although available western dishes would make it better..
Reviewed September 02, 2015

YOSHIMI I. from Japan
Business travelers
Stayed 2 nights in August 2015
Reviewed August 09, 2015

AZLAN K. from Malaysia
Business travelers
Stayed 2 nights in August 2015
Value for money
Halal food and delicious
Easy to get taxi and halal food
Reviewed August 07, 2015

Abdul A. from Singapore
Business travelers
Stayed 4 nights in July 2015
Wonderful 3rd Visit
Very helpful Staff
Reviewed July 20, 2015

TOVOHERY R. from Madagascar
Families with young children
Stayed 4 nights in July 2015
staff, breakfast, welcoming
The staff was very helpful, especially with my kid.
Reviewed July 17, 2015